MultiModem® ZPX
MT5634ZPX-V.92-ISA
Internal ISAData / Fax Modem
User Guide
MultiModemZPX User Guide
Contents
Contents
Chapter 1 - Introduction ..........................................................................................................5
Product Description ........................................................................................................................... 5
General features ............................................................................................................................... 6
Manual Organization ......................................................................................................................... 7
Technical Specifications.................................................................................................................... 8
Chapter 2 - Installation ..........................................................................................................10
What You Will Need ........................................................................................................................ 10
Safety Warnings.............................................................................................................................. 10
Step 1 - Determine System Resources ........................................................................................... 11
Step 2 - Configure Jumpers ............................................................................................................ 14
Step 3 - Install the Modem into Your Computer ............................................................................... 14
Step 4 - Run Add Hardware Wizard ................................................................................................ 15
Step 5 - Run Add Modem Wizard .................................................................................................... 16
Step 6 - Query Modem .................................................................................................................... 16
Step 7 - Connect Your Modem to the Telephone Line..................................................................... 17
Step 8: Configure the Modem for Your Country .............................................................................. 18
AT Commands ................................................................................................................................ 18
Data Communications Software ...................................................................................................... 18
Chapter 3 - Using Your Modem ............................................................................................19
Operating Your MultiModemZPX..................................................................................................... 19
Testing Your Modem ....................................................................................................................... 19
Testing Data Functions ................................................................................................................... 19
Testing Fax Functions ..................................................................................................................... 19
Remote Configuration ..................................................................................................................... 20
Basic Procedure.............................................................................................................................. 20
Setup .............................................................................................................................................. 21
Chapter 4 - AT Commands ....................................................................................................22
Fax Commands............................................................................................................................... 22
Chapter 5 - Troubleshooting .................................................................................................23
Initial Checklist ................................................................................................................................ 23
Common Problems ......................................................................................................................... 23
Chapter 6 - Warranty, Service, and Tech Support ..............................................................27
Online Warranty Registration .......................................................................................................... 28
Service ............................................................................................................................................ 29
Replacement Parts.......................................................................................................................... 30
Technical Support ........................................................................................................................... 30
Internet Sites ................................................................................................................................... 30
Appendix A - Regulatory Compliance..................................................................................31
FCC Part 68 Telecom ..................................................................................................................... 31
FCC Part 15 .................................................................................................................................... 32
Fax Branding Statement.................................................................................................................. 32
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MultiModemZPX User Guide
Contents
Canadian Limitations Notice............................................................................................................ 32
Industry Canada.............................................................................................................................. 33
EMC, Safety, and R&TTE Directive Compliance ............................................................................. 33
International Modem Restrictions .................................................................................................... 33
New Zealand Telecom Warning Notice ........................................................................................... 33
Appendix B - Updating Your Modem’s Firmware ...............................................................35
Introduction ..................................................................................................................................... 35
Upgrade Overview .......................................................................................................................... 35
Appendix C - ASCII Conversion Chart .................................................................................38
Appendix D – Waste Electrical and Electronic Equipment (WEEE) ..................................39
Index........................................................................................................................................50
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MultiModemZPX User Guide
1 Introduction
Chapter 1 - Introduction
Congratulations on your purchase of the MultiModem® ZPX.You have acquired one of the finest internal
data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech
Systems, Inc. This User Guide will help you to install, configure, test, and use your modem.
One Modem, Worldwide Use. The MultiModemZPX is designed for global applications. This means one
modem can ship around the world. The global modem is ideal for businesses with global operations that
want to standardize on one modem and are looking to simplify the ordering process. Go to
Product Description
The MultiModemZPX provides high-speed data transfer and fax capabilities for small businesses,
telecommuters, and SOHO users. Its supports the new ITU-T V.92 protocol which provides quick
connections, downstream transmissions at speeds up to 56K bps*, and upstream transmissions at
speeds up to 48K bps when connected to V.92-compatible Internet service providers. Transmissions
between the MultiModemZPX and other client modems are limited to 33.6K bps, as are upstream
transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more than
once on the telephone network.
Fax Communications: The MultiModemZPX also supports “Super G3” ITU-T V.34 fax communications
at speeds up to 33.6K bps with Class 2.1 fax commands.
Features: Modem features include remote configuration. In standard mode, you can store up to four
command lines or telephone numbers of up to 40 characters each in the modems’ nonvolatile memory.
Other modem capabilities include AT&T calling card tone detection, pulse and tone dialing, adaptive
answer, V.42 error correction, and V.42bis and V.44 data compression.
NOTE:
* Though this modem is capable of 56K bps download performance, line impairments, public telephone
infrastructure, and other external technological factors currently prevent maximum 56K bps
connections.
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MultiModemZPX User Guide
1 Introduction
General features
•
Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with
other modems
•
•
Distinguishes data and fax calls
Compliance with the V.80 standard, allowing video conferencing over analog telephone lines with
any H.324 video phone system
Data
Supports V.90/K56flexTM for data transmission speeds up to 56 Kbps while maintaining
•
compatibility with lower-speed modems
Note: The V.90/K56flex standard asymmetrically transfers data—client downloads at speeds up to 56
Kbps; client uploads at speeds up to 33.6 Kbps
•
•
•
Supports the enhanced ITU-T V.34 standard with data transmission speeds to 33.6 Kbps while
also maintaining compatibility with lower-speed modems
Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.4K,
12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps
Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster speeds as
conditions improve (line quality monitoring)
•
ITU V.42 LAP-M and MNP Class 3 and 4 error correction
ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression
H.324 compliant (videophone ready)
•
•
•
Automatic disabling of compression when transferring already compressed files
Autodial, redial, pulse (rotary), and touch-tone dial
•
•
Dial tone and busy signal detection for reliable call-progress detection
Distinctive ring support to route data or fax calls on a single phone line
FlashROM upgradable (customer upgradable in a Windows environment)
Compatibility with the standard AT command set used by most communication programs
Stores up to two telephone numbers
•
•
•
•
Fax
•
Supports V.17, ITU-T “Super” Group 3 fax communication standards, allowing it to communicate
with other fax modems as well as with fax machines
•
•
Responds to Class 1 and Class 2 fax commands, enabling it to exchange editable and encrypted
faxes with other Windows computers
Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400
bps, or 300 bps
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MultiModemZPX User Guide
1 Introduction
Manual Organization
This User Guide will help you to install, configure, use, and troubleshoot your modem. The manual is
divided into seven chapters and four appendices:
Chapter 1: Introduction. This chapter Introduces the MT5634ZPX, briefly describing features and
technical specifications.
Chapter 2: Installation. Chapter 2 contains information about unpacking your MultiModemZPX adapter
and safety warnings. It also describes how to determine system resources, configure the board jumpers,
run add hardware wizard, and add and query your modem. Also, how to install the modem in your
computer and connect it to a telephone line. This chapter also describes the process for configuring your
modem’s initial setup for operation within your country.
Chapter 3: Using your Modem. In this chapter, instructions are provided for configuring your
communications software and Windows Dial-up Networking. The chapter also describes several tests
which can assist you in confirming that your modem is installed properly.
Chapter 4: AT Commands, S-Registers and Result Codes. Chapter 4 refers you to separate reference
guides:
• AT commands, S-Registers, and Result Codes
• Fax Commands Class 1
• Fax Commands Class 2
Chapter 5:Troubleshooting. The troubleshooting chapter describes common problems you may have
with your modem and how to solve them.
Chapter 6:Warranty, Service andTechnical Support. This chapter provides information on the terms of
your warranty and describes how to get help with your modem from Multi-Tech Systems Technical
Support group.
Appendix
Appendix A: Regulatory Compliance
Appendix B: Updating Your Modem’s Firmware
Appendix C: ASCII Conversion Chart
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MultiModemZPX User Guide
1 Introduction
Technical Specifications
Trade Name
MultiModemZPX
Model Number
MT5634ZPX
Server-to-Client
Data Rates
V.90 speeds when accessing a V.90 or V.92 server (actual
speed depends on server capabilities and line conditions)*
Client-to-Server
Data Rates
Up to 50Kbps when accessing a V.92 server (actual speed
depends
on server capabilities and line conditions); otherwise, the same
as client-to-client data lines.
Client-to-Client
33600,31200, 28800, 26400, 24000, 21600, 19200, 16800,
14400, 12000,
Data Rates
9600, 7200, 4800, 2400, 1200, 0-300 bps
Fax Data Rates
Data Format
14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps
Serial, binary, asynchronous
Modem Compatibility
ITU-T V.92, V.90, V.34 enhanced, V.34, V.34bis, V.32, V.22bis,
V.22; Bell 212A and 103; ITU-T V.21; V.42, V.42bis, V.44
Fax Compatibility
ITU-T “Super” Group 3, Class 1.0, 2.0, 2.1, T.4, T30, V.21,
V.27ter, V.29, V.34, V.17; TIA/EIA 578 Class 1,2, TR29.2
Video Compatibility
Error Correction
ITU-T V.80 for H.34 video conferencing
ITU-T V.42 (LAP-M or MNP 4)
Data Compression
ITU-T V.44 (4:1 throughput), V.42bis (4:1 throughput), MNP 5
(2:1 throughput)
Speed Detection
Automatic speed detection and switching between available
speeds
Speed Conversion
Serial port data rates adjustable to 300; 1200; 2400; 4800; 9600;
19,200; 38,400; 57,600; 115,200 bps
Mode of Operation
Flow Control
Fax online modes, full duplex data over dial-up
XON/XOFF (software), RTS/CTS (hardware)
Intelligent Features
Full AT command compatible, redial, repeat dial, pulse or tone
dial, dial pauses, auto answer, adaptive answer; EIA extended
automode; adaptive line probing; automatic symbol and carrier
frequency during start-up, retrain and rate renegotiation, DTMF
detection, call status display, auto-parity and data rate selections,
keyboard-controlled modem options, non-volatile memory, quick-
connect startup
*Though these modems are capable of 56K bps download performance, line impairments, public
telephone infrastructure and other external technological factors currently prevent maximum 56K
bps connections.
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MultiModemZPX User Guide
1 Introduction
Command Buffer
Transmission Level
Frequency Stability
Receiver Sensitivity
AGC Dynamic Range
Connectors
40 Characters
-11 dBm (North America and Pan Euro) - varies by country setting
0.01%
-43 dBm under worst-case conditions
43 dB
One RJ-11 phone jack
Cables
One modular telephone cable (USA); country-specific cord for UK
and International models; one 9-pin to 25-pin serial cable for UK
and International models; external power transformer and cord
Diagnostics
Local analog loop, local digital loop, remote digital loop
Environmental
Temperature range 0°–50°C (32°–120°F);
humidity range 20–90% (non-condensing)
Storage Temperature
Dimensions
-10° to +85°C (14°- 185° F)
10.8 cm wide x 14.8 cm long x 2.9 high (4.25” × 5.8” x 1.15”)
224 g (8 oz)
Weight
Operating Systems
Tested for use with Windows 95, 98, NT, and 2000, and Linux
(2.2.x kernal)
Limited Warranty
10 years
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MultiModemZPX User Guide
2 Installation
Chapter 2 - Installation
WhatYou Will Need
Before starting, please make sure you have everything you need:
We supply
•
•
•
•
An MT5634ZPX-V92 data/fax modem
An RJ-11 telephone cable
A printed Quick Start Guide
An MultiModemZPX system CD containing modem drivers, this User Guide, Phone Tools, and
Adobe Acrobat Reader
You supply
•
A 100-MHz or faster Pentium personal computer with an unused ISA expansion slot. For video
conferencing, we recommend a 166-MHz or faster computer.
Windows 98, NT, 2000, ME, XP or Linux (2.2.x kernal) operating system installed
A CD-ROM drive
•
•
•
•
Tools to open your computer
A nearby telephone line jack
Safety Warnings
•
•
•
•
Use this product only with UL- and CUL-listed computers (U.S.A.)
To reduce the risk of fire, use only UL-listed 26 AWG (.41mm) or larger telephone wiring.
Never install telephone wiring during a lightning storm.
Never install a telephone jack in a wet location unless the jack is specifically designed for wet
locations.
•
Never touch uninsulated telephone wires or terminals unless the telephone line has been dis-
connected at the network interface.
•
•
Use caution when installing or modifying telephone lines.
Avoid using a telephone during an electrical storm; there is a risk of electrical shock from light-
ning.
•
•
Do not use a telephone in the vicinity of a gas leak.
The telephone cord is to be disconnected before accessing the inside of the equipment.
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MultiModemZPX User Guide
2 Installation
Step 1 - Determine System Resources
Before you physically install your new MultiModemZPX, you need to determine what system resources
are in use on your system. The best way to check what resources are in use and which ones are
available, run WINMSD Utility.
1. To check the system resources, click Start I Run.
2. Enter WINMSD in the Open: window and click OK. The operating system then displays the
System Information dialog box.
3. Click on Hardware Resources in the left window of System Information to expand the selec-
tion.
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MultiModemZPX User Guide
2 Installation
4. Click on IRQs to display the used IRQs.
The MultiModemZPX only uses IRQs 3,4,and 5 so you need to check in the above screen to
see if any of these IRQs are available. The MultiModemZPX is defaulted to IRQ 5.
5. Record the available IRQ that you are going to use _____.
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2 Installation
6. Now, click on I/O to display the available I/O addresses.
7. The MultiModemZPX uses the following I/O addresses:
COM1:
COM2:
COM3:
COM4:
3F8-3FF
2F8-2FF
3E8-3EF
2E8-2EF
and is defaulted to COM 4.
8. Record the available I/O address that you are going to use _______.
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2 Installation
Step 2 - Configure Jumpers
The MT5634ZPX board contains seven Berg jumpers for setting the interrupt request (IRQ) number and
COM port assignment. The jumpers are located on the lower part of the PC board as shown below. The
IRQ number is set using jumpers 1, 2, and 3 and the COM port assignment is set using jumpers 4
through 7. The default IRQ number is IRQ5 and the default COM port assignment is COM4.
5
7
1
6
2
4
3
COM1: 4
COM2: 5
COM3: 4
COM4: 5
6
6
7
7
COM
PC Board Jumpers
1. Before handling the MT5634ZPX, discharge static in your body by touching a metal piece of
the computer chassis. Carefully remove the MultiModemZPX from its antistatic bag, handling
it only by the mounting bracket and edges. Do not touch the gold-plated connectors along the
bottom edge.
2. To change the IRQ from the default IRQ5, move the berg jumper from the default position to
your new position that supports your application.
3. To change the COM port assignment from the default COM4, move the two berg jumpers
from their default positions to your new positions that supports your application.
Step 3 - Install the Modem intoYour Computer
Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual
in addition to the following instructions:
1. Turn off the computer and unplug it. Failure to do so may result in damage to both the
MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you
to do so.
2. Remove the cover from the computer as instructed in the computer manual.
3. Select an empty ISA expansion slot. Remove the expansion slot cover and save the retaining
screw.
4. Place the MultiModemZPX directly above the expansion slot and gently, but firmly, push it into
the connector until the card’s retaining bracket is flush against the computer chassis.
5. Fasten the retaining bracket to the computer chassis with the screw saved in step 3.
6. Replace the cover of the computer.
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MultiModemZPX User Guide
2 Installation
Step 4 - Run Add Hardware Wizard
1. Click on Start I Control Panel I Add Hardware and the Add Hardware Wizard screen is dis-
played.
2. Click on the Next button on the Add Hardware Wizard screen. The wizard will pause a few
seconds trying to detect the new device. Windows will not detect any device, if the system
does, it may be some other device that has not been properly installed.
3. When Is the hardware connected? screen displayed, click on Yes, I have already connect-
ed the hardware option and click Next.
4. The following hardware is already installed on your computer screen is displayed. Scroll down
to Add a new hardware device and highlight. Click Next.
5. Click on Install the hardware that I manually select from a list [Advanced] and click Next.
6. From the following list below, select the type of hardware you are installing screen is
displayed. Scroll down to Ports [COM & LPT] option. Click Next.
7. Select the device driver you want to install for this hardware. In the Model window, select
Communications Port and click Next.
8. When the Completing the Add Hardware Wizard screen appears, click on View or change
resources for this hardware [Advance] option and the Add Hardware Wizard Properties
screen appears, click on Set Configuration Manually option and ckick OK.
9. The Add Hardware Wizard Properties window for Communications Port [COM3] is dis-
played. In the Setting based on: window, chose the basic configuration that mostly matches
your situation. For example Basic configuration 0003 has an I/O range 02F8-02FF used by:
Communications Port [COM2].
10.To change either of the settings, click on either I/O Range or IRQ in the Resource type win-
dow and then click on Change Setting button.
11.If you need to change the IRQ, the Edit Interrupt Request window is displayed. In the Value:
window click on either the up arrow or the down arrow to choose your interrupt value that you
recorded in Step 5. Click OK.
12.Click Finish in the Completing the Add Hardware Wizard window and Windows wants to
restart your computer in order for the changes to take effect. Click Yes.
13.After the system reboots, verify that your com port is available and your IRQ is correct by se-
lecting the Control Panel I System and clicking on the Hardware tab in the System Proper-
ties screen.
14.Click on the Device Manager button. Click on the Ports (COM & LPT) to display the Commu-
nications Ports. If either a yellow Exclamation point or Red Question mark appears, a conflict
with some of the resources or that the device is disabled in the system. If no yellow Exclama-
tion point or Red Question mark, no conflicts are present.
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MultiModemZPX User Guide
2 Installation
Step 5 - Run Add Modem Wizard
1. Place the MT5634ZPX-V92 CD in the CDROM drive and allow time for the CD to spin up. The
MT5634ZPX-V92 AutoRun screen will appear.
2. Click on Start I Control Panel I Phone and Modem Options.
3. In the Phone and Modem Options screen with the Dialing Rules tab active, click on the
Modems tab.
4. Click on the Add button.
5. In the Install New Modem screen, click on Don’t detect my modem; I will select it from a
list. Click Next.
6. In the next Install New Modem screen, click on the Have Disk button.
7. Browse to the location of the CDROM drive, usually CD Drive(D:). The Locate File screen
appears, click on the Look in: down arrow and choose the CDROM drive. Click on zpxisa.inf
file.
8. In the Models window of the Install New Modem screen, click on the MT5634ZPX-V92 option
and click Next.
9. The Select the port(s) you want to install the modem on screen appears. Highlight the COM
port On which ports do you want to install it? This is the COM port that you choose in step 8
in Determine System Resources. Click Next.
10.Windows will display the logo compatibility test screen, click Continue Anyway button.
11.The Modem installation is finished screen appears, click Finish.
Step 6 - Query Modem
1. To be sure the system can access the modem, highlight the MT5634ZPX-V92 in the Modem
window of the Phone and Modem Options screen. Click the Properties button.
2. The MT5634ZPX-V92 Properties screen is displayed, click on the Diagnostics button.
3. In the Modem Information area, click on Query Modem button. The system will pause for a
few seconds while trying to access the modem. The modem will respond to the AT commands
sent by the system.
4. The modem response will be displayed in the Command I Response window of the
MT5634ZPX-V92 Properties screen.
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2 Installation
Step 7 - ConnectYour Modem to the Telephone Line
The MultiModemZPX communicates over public-switched telephone network lines. Use the modular
telephone cable provided with the modem to connect the MultiModemZPX to your telephone wall jack. If
you don’t have a standard modular wall jack near your computer, install one or have one installed for you
by your telephone company. In the U.S., installation kits and adapters are available wherever telephones
are sold.
PHONE
MT5634ZPX Internal ISA Modem
1. Plug one end of the supplied modular telephone cable into the LINE jack.
2. Plug the other end of the telephone cable into a working wall jack.
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2 Installation
Step 8: Configure the Modem forYour Country
Before you use your modem, you must configure it for the country in which it will be used. You must also
do this if you move the modem to another country after it has been configured for the first country. You can
use one of two configuration methods: the Global Wizard utility or AT commands.
The Global Wizard Utility
The Global Wizard configuration utility is recommended for computers running Windows 98 or newer.
1. Insert the MultiModemZPX CD into the CD-ROM drive. The Autorun menu should appear.
2. Click Initial Setup and Country Selection.
3. In the Global Wizard dialog box, select either Run from CD or Install on your PC. Choose
the former to configure your modem without installing the Global Wizard on your computer.
Choose the latter to install the Global Wizard on you computer and Start menu.
4. Click Next. The Global Wizard searches for your modem and identifies it.
5. Click Next.
6. Select the country in which the modem will be used, and then click Next.
7. Review your choice of country. If it is correct, click Next to configure the modem.
8. When Global Wizard announces that the parameters have been set, click Finish to exit.
AT Commands
Non-Windows users can configure the modem using AT commands. You must enter these commands in
your communication program’s terminal window.
There is a separate document of AT Commands provided for reference on the MultiModem system CD.
1. Run your favorite communication program, and open the program’s terminal window.
2. To configure the modem for a specific country, type AT%T19,0,nn, where nn is the country
code in hexadecimal notation, and then press Enter.
3. To verify the change, type ATI9, and then press Enter. The country code is displayed in deci-
mal format.
Example of country, command and result codes
Country
AT command
Result code
(decimal)
(hexadecimal)
Euro/NAM
Japan
AT%T19,0,34 (default)
AT%T19,0,10
52
16
A complete list of country codes can be found on the Multi-Tech Web site at
Data Communications Software
Data communications software is designed to send and receive messages. Multi-Tech includes a data
communications software with your modem. However, the modem will work with most data
communications software. To install the software, insert the CD into the CD-ROM drive; click the Phone
Tools icon.You will be asked to choose your language. The software automatically loads onto your PC.
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MultiModemZPX User Guide
3 Using Your Modem
Chapter 3 - UsingYour Modem
Operating Your MultiModemZPX
If you’re an experienced modem user, you may only want to check your modem’s settings for data
compression, error correction, and so on.You’ll find you can get moving quite quickly by using a terminal
window (you may use HyperTerminal in Windows) to issue the AT&V<cr> command. This command will
list your modem’s current configuration, the stored (user) profiles, and the stored telephone numbers. If
you come across a setting you’re unsure of, refer to the AT Command Reference Guide for AT commands
and S-Register explanations and defaults.
Your MT5634ZPX can be controlled by issuing AT commands and setting S-Registers. Since your
MultiModemZPX default settings use a traditional modem set to make a dial-up call to a remote
installation where the call is answered automatically—you shouldn’t need to change the current
configuration.
In operating your MultiModemZPX, it is likely that you will use your data communications software to
either:
• Enter terminal mode, where you can speak most directly to the modem by issuing AT
commands, or
• Launch a data communications or Dial-Up Networking session through a set of modem
configurations that you select and then associate with a target telephone number.
Testing Your Modem
Testing Data Functions
You can test your modem’s data transfer functions by logging on to Multi-Tech’s Web site to register your
modem.
Note: This procedure assumes you have set up a successful dial-up Internet connection and
you have a web browser installed on your computer.
1. Make your connection to the Internet.
3. Complete and submit the form.
Testing Fax Functions
Test your modem’s fax capabilities by sending a fax to Multi-Tech or to a fax machine in your office.
Windows 95, 98 and 2000 include a faxing application. If you are using Windows NT and want to fax
from your computer, you will need to install a third party faxing application.
The Windows fax application can act as a stand-alone fax program, or it can be used to fax from within
an application such as a word processor. If you are using Windows 2000 and are not familiar with the
faxing procedure, use the Windows 2000 Help index to find the topic entitled Fax, how to fax a document.
If you are faxing from Windows 95 or Windows 98, use the following procedure:
1. Click Start | Programs | Accessories | WordPad.
2. Create a message in WordPad, for example: This is a test of the MultiModemZPX’s fax
capabilities.
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MultiModemZPX User Guide
3 Using Your Modem
3. Save the file as ZPXTest.doc and exit WordPad.
4. Click Start | Programs | Accessories | Fax | Compose New Fax.
5. The Compose New Fax wizard appears. Click Next.
6. To send the file to your own fax machine or to another fax modem in your office, type the des-
tination name and phone number in the To and Fax # boxes.
7. Click Add to List; then click Next.
8. Select a cover page; then click Next.
9. Type a subject line (e.g., MultiModemZPX Fax Test) and a note to go on the cover page;
then click Next.
10. Click Add File. In the Open a File to Attach dialog box, select ZPX Test.doc and click
Open. The ZPX Test.doc file is added to the Files to Send list box.
11. Click Next; then click Finish.
12. Microsoft Fax opens the ZPX Test.doc file in WordPad, prints it to the Rendering System, di-
als the recipient, and then sends the fax.
13. Exit Microsoft Fax when the Status dialog box displays that the fax was sent successfully.
Other Methods for Accessing Microsoft Fax
• In Windows, select File | Print and select Microsoft Fax or Fax as the default printer.
• In a Windows application, select File | Send.
• In Microsoft Exchange, select Compose and then New Fax.
Remote Configuration
Remote configuration is a network management tool that allows you to configure modems anywhere in
your network from one location. With password-protected remote configuration, you can issue AT
commands to a remote MT5634ZPX modem for maintenance or troubleshooting as if you were on-site.
Basic Procedure
The following procedure is valid regardless of whether the connection is established by the local or
remote Multi-Tech modem.
1. Establish a data connection with a remote MT5634ZPX modem.
2. Send three remote configuration escape characters followed by AT and the setup password.
Then press ENTER. Example: %%%ATMTSMODEM, press the Enter key. You have four at-
tempts to enter the password correctly before being disconnected. If the password is correct,
the remote modem responds with OK.
Note: The default setup password for your Multi-Tech Modem is MTSMODEM. Keep in
mind, passwords are case sensitive.
3. You now can send AT commands to configure the remote modem.
CAUTION: Hanging up improperly while you are in remote configuration mode can lock up
the remote modem.
4. When you finish configuring the remote modem, save the new configuration by typing AT&W0,
press the Enter key. Then type ATO, followed by pressing the Enter key to exit remote con-
figuration. You can then break the connection in the normal way.
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MultiModemZPX User Guide
3 Using Your Modem
Setup
Multi-Tech modems are shipped with a default setup password (MTSMODEM). For security measures,
you should change the password. As an added security measure, also change the remote configuration
escape character.
Changing the Setup Password
Caution: You can only change the setup password locally; you cannot do it remotely.
1. Open a data communications program such as HyperTerminal.
2. In the terminal window, type AT#SMTSMODEM (or AT#Syyyyyy if you have replaced the
MTSMODEM password with yyyyyy) and press Enter. The modem responds with OK if the
setup password is correct and ERROR if it is wrong.
3. To change the password, type AT#S=yyyyyy, where yyyyyy is the password, and press
Enter. The password can include any keyboard character and must be one to eight charac-
ters long. The modem responds with OK.
4. The new password is saved automatically. You now can enter more AT commands or exit the
data communications program. The next time you remotely configure the modem you must
use the new setup password.
Changing the Remote Escape Character
To increase security, you can change a remote modem’s remote configuration escape character. The
remote configuration escape character is stored in register S9. The factory default is 37, which is the
ASCII code for the percent character (%). For more information on ASCII codes, refer to Appendix D.
1. Establish a remote configuration link with the remote modem as described in Basic Procedure
on the previous page.
2. Type ATS9=n, where n is the ASCII code for the new remote configuration escape character.
Then press ENTER.
Caution: Setting S9 to 0 (zero) disables remote configuration entirely—if you disable remote
configuration you will no longer be able to configure this device from a remote location!
3. To save the new value, type AT&W and press Enter.
4. Type ATO, then Enter to exit remote configuration.
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MultiModemZPX User Guide
4 AT Commands and Fax Commands
Chapter 4 - AT Commands
A complete AT Commands, S-Registers, and Result Codes Reference Guide can be found on the
MT5634ZPX-V92 CD and on the Multi-Tech Web site.
Fax Commands
Fax commands resemble AT commands, but are more complicated to use. Because of this, we
recommend that you use a fax program to send and receive faxes rather than attempting to control the
modem directly. Developers who need to know the fax commands for the MT5634ZPX-V92 can find Fax
Class 1 and Fax Class Class 2 Reference Guides on the MT5634ZPX-V92 CD as well as the Multi-Tech
Web site.
22
MultiModemZPX User Guide
5 Troubleshooting
Chapter 5 -Troubleshooting
This chapter describes common problems you may have with your modem and how to solve them. If you
are unable to make a successful connection, or if you experience data loss or garbled characters during
a connection, use the Initial Checklist below to begin the troubleshooting process. If the problem is not
resolved after going through the Initial Checklist, review the Common Problems section for further
troubleshooting recommendations. If you are still unable to make a successful connection, refer to
Chapter 6 for information on how to reach a technical support technician via our toll-free telephone
number or the Internet.
Initial Checklist
The following checklist will help to ensure the modem has been properly set up.
• Make sure the COM port you chose during setup matches the COM port set in your
communications software. See Chapter 3 for more information.
• Check that the phone cord between the modem’s jack and the wall jack is undamaged and
firmly connected to both.
• Retry whatever action was not working.
• If it still does not work, check the following section for a description and possible solution to
your problem.
Common Problems
The following is a list of common problems associated with using a modem:
• The modem does not respond to commands.
• The modem dials but cannot make a connection.
• The modem disconnects while online.
• The modem cannot connect when answering.
• File transfer appears slower than it should be.
• Data is being lost.
• Garbage characters display on the monitor.
• Fax and communications software won’t run at the same time.
Use the following instructions to guide you through troubleshooting these problems before con-
tacting Technical Support:
The modem does not respond to commands
• Make sure you are in terminal mode in your data communications program; then type AT and
press Enter. You should get an OK response. If not, reset your modem by sending it an ATZ
or AT&F command in terminal mode. If using legacy software (software designed for an older
operating system), make sure the initialization string includes &F as the first command to
cancel any leftover commands that could interfere with the modem’s operation.
• If you don’t get an OK, the problem may still be in the communications software. Make sure
you have properly configured the port in your communications software. Most legacy (prior to
Windows 95) communications programs connect to the COM port when the software loads and
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MultiModemZPX User Guide
5 Troubleshooting
remain connected until the program terminates. Some programs can disconnect without exiting
the program. If this is the case, try issuing the software’s connection command. If more than
one communications program is open, they may conflict with each other. Make sure all other
communications programs are closed and try to make the connection again.
• If using legacy software, the COM port setting may not match the COM port that Windows
assigned. Compare the COM port setting in your software to the COM port reported in
Windows. To view your modem COM port settings:
• In Windows 95/98, select Start | Settings | Control Panel |Modems, and then Diagnostics.
• In Windows NT, select Start | Settings | Control Panel |Modems. Click Properties.
• In Windows 2000/XP, click Start | Settings | Control Panel |Modem and Phone Options |
Properties.
• Another expansion card (such as a sound card) may be using the same COM port, memory
address, or interrupt request (IRQ) as your modem. See Chapter 2 for information on verifying
the configuration for your operating system. Look for conflicts with other devices installed on
your computer. Resources are assigned at power up by the computer’s BIOS. If the resources
assigned to the MultiModemZPX conflict with the resources of another device, the resources of
the second device have to be changed. Select the port the conflicting device is on and change
it to resolve the conflict. If you need to change switches or jumpers on the conflicting device,
refer to the device’s documentation.
• If you have another MultiModemZPX, install it and try to make a connection.
The modem dials but cannot make a connection
Several reasons why the MultiModemZPX fails to make a connection include:
• Lack of a physical connection to the telephone line.
• A wrong dial tone.
• A busy signal.
• A wrong number.
• No modem at the other end.
• A faulty modem, computer, or software at the other end.
• Incompatibility between modems.
Narrow the list of possibilities by using extended result codes. If you disabled themodem’s
extended result codes, enable them by entering ATV1X4 in a terminal window and press Enter.
When you dial again, the modem reports the call’s progress.
• If the modem reports NO DIALTONE, check that the modem’s telephone line cable is
connected to the modem’s jack and the telephone wall jack. If the cable looks secure, try
replacing it.
If that doesn’t work, the problem may be in your building’s telephone installation. To test the
building installation, plug a telephone into your modem’s telephone wall jack and listen for a
dial tone. If you hear a dial tone, your modem may be installed behind a company phone
system (PBX) with an internal dial tone that sounds different from the normal dial tone. In that
case, the modem may not recognize the dial tone and may treat it as an error. Check with your
in-house telephone switch (PBX) personnel or the PBX system manual to see if you can
change the internal dial tone. If you can’t, change your modem’s initialization string to include
X3, which makes the modem ignore dial tones.
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MultiModemZPX User Guide
5 Troubleshooting
• If the modem reports BUSY, the other number may be busy. Try again later. BUSY also may
indicate that 9 was not added to the phone number (if required to dial 9 for an outside line).
If you are required to dial 9 to get an outside line, the easiest way to dial it automatically using
legacy software is to include it in the modem’s dial prefix, e.g., ATDT9, (the comma inserts a
pause before the number is dialed). If you have set up your connection through Dial-Up
Networking or another communications program, find the dialing configuration dialog box that
allows you to add a dial prefix. Enter 9 as the prefix when dialing.
For example, in Windows 95/98, select Start|Settings|Control Panel, and then Modems.
In the Modems Properties sheet, select the appropriate modem model (e.g., Multi-Tech
MT5634ZPX-V92), click Dialing Properties and type 9 in the local and long distance box-
es in the How I dial from this location box.
• If the modem reports NO ANSWER, the other system has failed to answer, or you may have
dialed a wrong number. Check the number.
• If the modem reports NO CARRIER, the phone was answered at the other end, but no modem
connection was made. You may have dialed an incorrect number and a person answered
instead of a computer. A NO CARRIER message may also indicate the modem you are calling
is turned off or the software on the receiving end is faulty or incorrectly configured. Check the
number and try again or try calling another system to make sure your modem is working. You
may also try calling the modem’s phone number from your telephone. If you hear harsh
sounds, a modem is answering the call. If the modem is answering, the modems may be
having problems negotiating due to modem incompatibilities or line noise. Try the call again
connecting at a lower speed by setting register S37 to a lower rate (e.g., by typing ATS37=11
in the terminal window and pressing Enter).
The modem disconnects while online
• If you have call waiting on the same phone line as your modem, it may interrupt your
connection when someone tries to call you. If you have call waiting, disable it before each call.
In most telephone areas in North America, you can disable call waiting by preceding the
telephone number with *70 (check with your local telephone company).
You can disable call waiting automatically by including the disabling code in the modem’s dial
prefix (e.g., ATDT*70,—note the comma, which inserts a pause before the telephone number
is dialed). For example, in Windows 95/98 software, select Start | Settings | Control Panel,
and then Modems. In the Modems Properties sheet, select Multi-Tech MT5634ZPX-V92,
click Dialing Properties. Check This location has call waiting and select the correct code for
your phone service.
Note: *70 is used only in the United States.
• If you have extension phones on the same line as your modem, you or someone else can
interrupt the connection by picking up another phone. If this is a frequent problem, disconnect
the extension phones before using the modem or install another phone line for the modem
only.
• Check for loose connections between the modem and the telephone jack.
• You may have a poor connection because of line conditions, or the problem may have
originated on the other end of the line. Try again.
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MultiModemZPX User Guide
5 Troubleshooting
• If you were online with a commercial online service, it may have hung up because of lack of
activity on your part or because you exceeded your time limit for the day. Try increasing the
length of time in minutes the modem will wait before disconnecting when no data is sent or
received. The Inactivity Timer can be changed using AT Command \Tn, or register S30.
The modem cannot connect when answering
• Auto-answer may be disabled. Turn on auto-answer in your data communications program or
send the command ATS0=1 to your modem in terminal mode.
File transfer appears slower than it should
• If you are using a slow transfer protocol, such as Xmodem or Kermit, try Zmodem or Ymodem/
G instead.
• Is your line noisy? If there is static on your line, the modem has to resend many blocks of data
to ensure accuracy. You must have a clean line for maximum speed.
• If you are downloading a file compressed with MNP 5 hardware compression enabled, try
disabling data compression. The transfer may be marginally slower with data compression
enabled because hardware data compression cannot compress a file already compressed by
an archiving program.
Data is being lost
• If you are using data compression, be sure the serial port baud rate is set to a minimum of four
times the data rate.
• Make sure the flow control method you selected in your software matches the method selected
in the modem (see AT commands &Kn and \Qn.)
• Try entering the &V (View Parameters) command, making a screen print of the diagnostics
listing, and checking for parameters that may be unacceptable.
Garbage characters display on the monitor
• Your computer and the remote computer may be set to different word lengths, stop bits, or
parities. If you are attempting to connect at 8-N-1, try changing to 7-E-1, or vice-versa, using
your communications software.
• You may be experiencing line noise. Enable error correction if it is disabled. Or, hang up and
call again; you may get a better connection.
• At speeds above 2400 bps, the remote modem may not use the same transmission or error
correction standards as your modem. Try connecting at a slower speed or disabling error
correction. (With no error correction, however, line noise can cause garbage characters.)
• Try entering the &V (View Parameters) command, making a screen print of the diagnostics
listing, and checking for parameters that may be unacceptable.
Fax and data software won’t run at the same time
• You can have Windows compliant data and fax communication applications open at the same
time, but they cannot use the same modem at the same time. Make sure no other
communications application is open when you try to dial out. If you are using legacy
communications software with Windows, you may get a message that another application is
occupying the device even when no call is in progress. Close any open legacy
communications programs and try again.
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MultiModemZPX User Guide
6 - Warranty, Service, and Tech Support
Chapter 6 - Warranty, Service, and Tech Support
Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material
or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if
proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or
power surges or which have been neglected, altered, abused, used for a purpose other than the one for
which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or
used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of
any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a
refund of the purchase price. Defective products must be returned by Customer to MTS’s factory –
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES
WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid
by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping address (must
have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check
or purchase order for repair charges.
Extended two-year overnight replacement service agreements are available for selected products.
Please call MTS at (888) 288-5470, extension 5308 or visit our web site at
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at (800) 972-2439 or email
billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
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MultiModemZPX User Guide
6 - Warranty, Service, and Tech Support
Repair Procedures for International Customers (Outside U.S.A. and
Canada)
Your original point of purchase Reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds
View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS
or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused.
A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and
Canada. Please contact us for return authorization and shipping instructions on any International
shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return
shipping address (must have street address, not P.O. Box), your telephone number, and if the product is
out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges.
Repaired units shall be shipped freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you or email
[email protected]. When calling the U.S., please direct your questions regarding repair expediting,
receiving, shipping, billing, etc., to our Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email [email protected].
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the distributor web site.
Online Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech product online at
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MultiModemZPX User Guide
6 - Warranty, Service, and Tech Support
Service
U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial #______
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid
by MTS. Please include inside the shipping box a description of the problem, a return shipping address
(must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a
check or purchase order for repair charges.
For out of warranty repair charges, go to http://www.multitech.com/documents/warranties.
Extended two-year overnight replacement agreements are available for selected products. Please call
MTS at 888 288-5470, extension 5308, or visit our web site at http://www.multitech.com/PROGRAMS/
orc/ for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at 800 972-2439 or e-mail
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
International Customers (outside U.S.A. and Canada)
Your original point of purchase reseller may offer the quickest and most economical repair option for your
Multi-Tech product.You may also contact any Multi-Tech sales office for information about the nearest
distributor or other repair service for your Multi-Tech product: http://www.multitech.com/COMPANY/
offices/DEFAULT.ASP.
In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds
View, Minnesota, factory. Recommended international shipment methods are via Federal Express, UPS
or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused.
A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and
Canada. Please contact us for return authorization and shipping instructions on any international
shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return
shipping address (must have street address, not P.O. Box), your telephone number, and if the product is
out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges.
Repaired units will be shipped freight collect, unless other arrangements are made in advance.
Please direct questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department nearest you, as listed at http://www.multitech.com/
direct questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
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MultiModemZPX User Guide
6 - Warranty, Service, and Tech Support
International Distributors
Procedures for international distributors of Multi-Tech products are on the Distributor Web site at http://
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected
Multi-Tech products.You can place an order with SupplyNet via mail, phone, fax or the Internet at the
following addresses:
Mail:
SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
800 826-0279
Phone:
Fax:
914 267-2420
Email:
Internet:
Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the
most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call
800 972-2439 (USA and Canada) or 763 717-5863 (international and local). Please have modem
information available.You can also contact Technical Support by e-mail at the following addresses:
Country
Email
Telephone
France:
India:
+(33) 1-64 61 09 81
+91 (124) 2340780
+(44) 118 959 7774
(800) 972-2439
(763) 717-5863
Europe,Asia,Africa:
Please note the status of the modem before contacting Technical Support. Status information can include
the state of the LED indicators, screen messages, diagnostic test results, problems with a specific
application, etc.
Internet Sites
Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at
and an ftp site at ftp://ftp.multitech.com
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MultiModemZPX User Guide
Appendix A - Regulatory Compliance
Appendix A - Regulatory Compliance
FCC Part 68 Telecom
1.
2.
3.
This equipment complies with part 68 of the Federal Communications Commission Rules. On
the outside surface of this equipment is a label that contains, among other information, the
FCC registration number. This information must be provided to the telephone company.
The suitable USOC jack (Universal Service Order Code connecting arrangement) for this
equipment is shown below. If applicable, the facility interface codes (FIC) and service
order codes (SOC) are shown.
An FCC-compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using
a compatible modular jack that is Part 68 compliant. See installation instructions for
details.
4.
The ringer equivalence number (REN) is used to determine the number of devices that
may be connected to the telephone line. Excessive RENs on the telephone line may result
in the device not ringing in response to an incoming call. In most, but not all, areas the sum
of the RENs should not exceed 5.0. To be certain of the nuber of devices that may be
connected to the line, as determined by the total RENs, contact the local telephone
company.
5.
6.
7.
If this equipment causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. But if advance
notice is not practical, the telephone company will notify you as soon as possible. Also, you
will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make necessary modifications in
order to maintain uninterrupted service.
If trouble is experienced with this equipment (the model of which is indicated below) please
contact Multi-Tech Systems, Inc. at the address shown below for details of how to have
repairs made. If the trouble is causing harm to the telephone network, the telephone
company may request you remove the equipment from the network until the problem is
resolved.
8.
9.
No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or
its licensees. Unauthorized repairs void registration and warranty.
This equipment should not be used on party lines or coin lines.
10. If so required, this equipment is hearing-aid compatible.
11. Manufacturing information:
Manufacturer:
Trade Name
Model Number:
FCC Registration No:
Multi-Tech Systems, Inc.
MultiModem® ZPX
MT5634ZPX
AU7USA32234--M5-E
Ringer Equivalence No: 0.4B
Modular Jack (USOC):
RJ11C
Service Center in USA: Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
U.S.A.
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MultiModemZPX User Guide
Appendix A - Regulatory Compliance
FCC Part 15
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Plug the equipment into an outlet on a circuit different from that to which the receiver is con-
nected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following
conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference that may cause undesired operation.
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Fax Branding Statement
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic device, including fax machines, to send any message unless such message clearly
contains the following information:
• Date and time the message is sent
• Identification of the business or other entity, or other individual sending the message
• Telephone number of the sending machine or such business, other entity, or individual
This information is to appear in a margin at the top or bottom of each transmitted page or on the first
page of the transmission. (Adding this information in the margin is referred to as fax branding.)
Since any number of fax software packages can be used with this product, the user must refer to the fax
software manual for setup details. Typically the fax branding information must be entered via the
configuration menu of the software.
Canadian Limitations Notice
Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The termination on
an interface may consist of any combination of devices subject only to the requirement that the sum of
the ringer equivalence numbers of all the devices does not exceed 5.
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MultiModemZPX User Guide
Appendix A - Regulatory Compliance
Notice: The Industry Canada label identifies certificated equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety requirements.
The Industry Canada label does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations. Repairs to certified equipment
should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs
or alterations made by the user to this equipment or equipment malfunctions may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
Industry Canada
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le
matériel brouilleur.
EMC, Safety, and R&TTE Directive Compliance
The CE mark is affixed to this product to confirm compliance with the following European
Community Directives:
• Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member
States relating to electromagnetic compatibility;
and
• Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member
States relating to electrical equipment designed for use within certain voltage limits;
and
• Council Directive 1999/5/EC of 9 March 1999 on radio equipment and telecommunications ter-
minal equipment and the mutual recognition of their conformity.
International Modem Restrictions
Some dialing and answering defaults and restrictions may vary for international modems. Changing
settings may cause a modem to become non-compliant with the national telecom requirements in
specific countries. Also note that some software packages may have features or lack restrictions that
may cause the modem to become non-compliant.
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MultiModemZPX User Guide
Appendix A - Regulatory Compliance
New Zealand Telecom Warning Notice
(1) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It indicates
no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it
provides no assurance that any item will work correctly in all respects with another item of
Telepermitted equipment of a different make or model, nor does it imply that any product is
compatible with all of Telecom’s network services.
This equipment is not capable under all operating conditions of correct operation at the higher speed
which it is designated. 33.6 kbps and 56 kbps connections are likely to be restricted to lower bit
rates when connected to some PSTN implementations. Telecom will accept no responsibility should
difficulties arise in such circumstances.
(2) Immediately disconnect this equipment should it become physically damaged, and arrange for its
disposal or repair.
(3) This modem shall not be used in any manner which could constitute a nuisance to other Telecom
customers.
(4) This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing. There
is no guarantee that Telecom lines will always continue to support pulse dialing.
Use of pulse dialing, when this equipment is connected to the same line as other equipment, may
give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such problems
occur, the user should NOT contact the Telecom Faults Service.
The preferred method of dialing is to use DTMF tones, as this is faster than pulse (decadic) dialing
and is readily available on almost all New Zealand telephone exchanges.
(5) Warning Notice: No ‘111’ or other calls can be made from this device during a mains power failure.
(6) This equipment may not provide for the effective hand-over of a call to another device connected to
the same line.
(7) Some parameters required for compliance with Telecom’s Telepermit requirements are dependent
on the equipment (PC) associated with this device. The associated equipment shall be set to oper-
ate within the following limits for compliance with Telecom’s Specifications:
For repeat calls to the same number:
•
There shall be no more than 10 call attempts to the same number within any 30 minute period for
any single manual call initiation, and
•
The equipment shall go on-hook for a period of not less than 30 seconds between the end of one
attempt and the beginning of the next attempt”
For automatic calls to different numbers:
•
The equipment shall be set to ensure that automatic calls to different numbers are spaced such
that there is no less than 5 seconds between the end of one call attempt and the beginning of
another.
For automatically answered incoming calls:
•
The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of
receipt of ringing.
(8) For correct operation, total of the RN’s of all devices connected to a single line at any time should
not exceed 5.
34
MultiModemZPX User Guide
Appendix B - Updating Your Modem Firmware
Appendix B - UpdatingYour Modem’s Firmware
Introduction
Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory.
Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However,
either the manufacturer or the user can change the firmware as bugs are fixed or new features are added.
Multi-Tech System’s Flash Wizard utility can be used in the Windows operating system to update (flash)
your modem’s firmware.
The Flash Wizard utility is available on the MT5634ZPX-V92 CD or can be downloaded from Multi-Tech’s
ftp site.
Upgrade Overview
The upgrade (flash) procedure for the Windows operating system consists of the following steps:
1. Identify the modem’s model number and firmware version.
2. Identify the current version of the firmware.
3. Download the upgrade (.HEX) file for your modem.
4. Extract the firmware upgrade (.HEX) file.
5. Install The Flash Wizard .
6. Document your stored parameters.
7. Upgrade the modem’s firmware using the .HEX file and the Flash Wizard.
8. Restore your parameters.
Step 1: Identify the Modem Firmware
You must know the model number and firmware version of your Multi-Tech modem to know whether you
should update it.
1. Run your favorite terminal program. If you are using Windows 98, Windows NT, or Windows
2000, you can use HyperTerminal.
2. In the program’s terminal window, type AT&F. Even if you cannot see the AT&F command on
your screen, be sure to type it completely, and then press Enter. The modem should respond
OK.
3. After the modem responds OK, type ATI and press Enter. Record your results. The model
number and firmware version should appear.
Step 2: Identify the Current Firmware Version
Identify the current version of the firmware available for your modem on the Multi-Tech web site. If your
modem already has the current firmware, there is no need to update it.
1. Using your favorite Web browser, go to Multi-Tech System’s support web page. Follow the
links to the modem firmware page.
2. Locate your modem model number.
3. Compare the firmware version number for your modem as found in Step 1: Identify the Modem
Firmware, to the latest firmware version as listed on the web site. If your modem is at the cur-
rent version, it does not need to be updated.
4. If the current firmware version is greater than the firmware version number found in Step 1:
Identify the Modem Firmware, your modem has an older firmware version. Continue with Step
3: Download the Upgrade File.
35
MultiModemZPX User Guide
Appendix B - Updating Your Modem Firmware
Step 3: Download the Upgrade File
At Multi-Tech’s Support web page, follow the links to the modem firmware page. Locate the entry for your
modem model and click on the upgrade file name to begin downloading the file to a temporary directory
on your hard disk.
Step 4: Install the Flash Wizard
Install the Flash Wizard upgrade utility from the MT5634ZPX-V92 CD.
1. Insert the MT5634ZPX-V92 CD into your computer’s CD-ROM drive.
2. When the Autorun menu appears, click Utilities.
3. From the Select Utility Program dialog box, select Flash Wizard. Click OK.
4. The Welcome dialog box displays.
5. Before continuing with the firmware update, exit all Windows programs. Click Cancel to quit
Setup if you need to close other Windows programs. Close any programs that are running and
restart the update Wizard. When you are ready to proceed, click Next> to continue.
6. The Choose Destination Location dialog box displays. You may click Browse and select
another folder if you do not want to use the default installation path. Remember the location of
the destination folder; you’ll need to copy the firmware .Hex file to the same location before
using the Flash Wizard to update your modem. Destination Folder _____________________
Click Next>.
7. When the program finishes copying files to your computer, the Setup Complete dialog box
displays indicating that you must restart your computer before using the program.
8. Select Yes, then Finish to restart your system.
Note: You must restart your computer to finish the Flash Wizard installation
Step 5: Extract the Upgrade Files
1. When the system restarts, move the upgrade file (downloaded from the web site) to the Flash
Wizard utility directory on your computer’s hard drive.
2. In Windows, double-click the self-extracting update file. The extracted files include the .HEX
file used to update your modem.
Step 6: Document Your Stored Parameters
Before you flash your modem it is important that you record the parameters that are currently stored in
your modem so you can reprogram it after flashing.
1. Run your favorite terminal program.
2. In the program’s terminal window, type AT&V and press Enter to list your modem’s current
parameters.
3. Record your parameters by saving the screens and sending them to your printer.
4. Close the terminal program.
Step 7: Upgrade the Modem’s Firmware
CAUTION: If you are using Windows NT, you must disable Windows RAS and Microsoft Fax
Service before upgrading the modem’s firmware.
To disable RAS and your Fax service (Windows NT Only):
Click Start | Settings | Control Panel, then double-click Services. Select Remote Access
Server and click Startup.... Select Manual as the Start Up Type and click OK.
If you are using a Fax service in NT, change its Start Up Type to Manual.
36
MultiModemZPX User Guide
Appendix B - Updating Your Modem Firmware
Using the Flash Wizard
1. Use Windows Explorer to copy the new .Hex file (which you downloaded from the Multi-Tech
web site) to the folder in which the Flash Wizard program was installed.
2. Click Start | Programs | Flash Wizard to start the firmware update process. The program be-
gins by identifying devices attached to your computer.
3. The Wizard displays a list of installed devices able to be flashed with the update. You may up-
date more than one device in a single procedure. Select the device(s) you’d like to update and
click Next> to continue.
4. Next, the Firmware Update Wizard displays current firmware version information. The top
portion of the window provides port, version and country identification for the firmware cur-
rently installed on your device(s). The Hex File list box displays the firmware versions avail-
able for updating your modem.
a. If your modem’s firmware version number matches or is higher than the version number listed
in the Hex File list, click Cancel to end the update process.
b. If your modem’s firmware version number is lower than the firmware version shown in the
Hex File list, continue with the update process. Select the port for the device you are updat-
ing. Use the list box to select the latest .Hex file version number for your country and click
Next>.
5. The Firmware Update Wizard displays a progress indicator and begins updating your devices
with the new firmware version. When the Wizard finishes the update, the progress indicator
status changes to Programming Complete, and the Finish> button becomes active. Click Fin-
ish> to complete the update.
6. When the update completes, the Firmware Update Wizard displays indicating the device has
been successfully updated. Click Next> to close the Wizard.
7. You must restart your computer to make the firmware changes effective for your modem.
Note: If you are using Windows NT, be certain to enable RAS and your fax program when the
operating system restarts.
Step 8: Restore Your Parameters
Your modem has been updated.You can now open your terminal program to reprogram your modem
parameters or to confirm the update by typing ATI in the terminal window.
37
MultiModemZPX User Guide
Appendix C - ASCII Conversion Chart
Appendix C - ASCII Conversion Chart
CTRL CODE HEX DEC CODE HEX DEC CODE HEX DEC CODE HEX DEC
@
A
B
C
D
E
F
G
H
I
NUL
SOH
STX
ETX
EOT
ENQ
ACK
BEL
BS
00
01
02
03
04
05
06
07
08
09
0A 10
0B 11
0C 12
0D 13
0E 14
0F 15
10 16
11 17
12 18
13 19
14 20
15 21
16 22
17 23
18 24
19 25
1A 26
1B 27
1C 28
1D 29
1E 30
1F 31
0
1
2
3
4
5
6
7
8
9
SP 20
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
@
A
B
C
D
E
F
G
H
I
40 64
41 65
42 66
43 67
44 68
45 69
46 70
47 71
48 72
49 73
4A 74
4B 75
4C 76
4D 77
4E 78
4F 79
50 80
51 81
52 82
53 83
54 84
55 85
56 86
57 87
58 88
59 89
5A 90
5B 91
5C 92
5D 93
5E 94
5F 95
`
a
b
c
d
e
f
60 96
61 97
62 98
63 99
64 100
65 101
66 102
67 103
68 104
69 105
6A 106
6B 107
6C 108
6D 109
6E 110
6F 111
70 112
71 113
72 114
73 115
74 116
75 117
76 118
77 119
78 120
79 121
7A 122
7B 123
7C 124
7D 125
7E 126
!
"
21
22
23
24
25
26
27
28
29
2A
2B
2C
2D
2E
2F
30
31
32
33
34
35
36
37
38
39
3A
3B
3C
3D
3E
3F
#
$
%
&
’
g
h
i
(
HT
)
*
J
LF
J
j
k
l
K
L
VT
+
,
K
L
FF
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
[
CR
-
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
[
m
n
o
p
q
r
SO
.
SI
/
DLE
DC1
DC2
DC3
DC4
NAK
SYN
ETB
CAN
EM
0
1
2
3
4
5
6
7
8
9
:
s
t
u
v
w
x
y
z
{
SUB
ESC
FS
;
\
<
=
>
?
\
|
]
GS
]
}
^
RS
^
~
_
US
_
DEL 7F 127
NUL
SOH
STX
ETX
EOT
ENQ
ACK
BEL
BS
Null, or all zeros
Start of Header
Start of Text
End of Text
End of Transmission
Enquiry
Acknowledge
Bell or Alarm
Backspace
Horizontal Tab
Line Feed
VT
FF
CR
SO
Vertical Tab
Form Feed
Carriage Return
Shift Out
Shift In
Data Link Escape
Device Control 1
Device Control 2
Device Control 3
Device Control 4
Negative Acknowledge
SYN
Sync.
ETB
CAN
EM
SUB
ESC
S
GS
RS
US
DEL
End Transmission Block
Cancel
End of Medium
Substitute
SI
DLE
DC1
DC2
DC3
DC4
NAK
Escape
File Separator
Group Separator
Record Separator
Unit Separator
Delete
HT
LF
38
MultiModemZPX User Guide
Appendix D - WEEE
Appendix D – Waste Electrical and
Electronic Equipment (WEEE)
The WEEE directive places an obligation on manufacturers, distributors and retailers to take-back
electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous
Substances), complements the WEEE Directive by banning the presence of specific hazardous
substances in the products at the design phase.
The WEEE Directive covers all Multi-Tech products being sold into the EU as of August 13, 2005.
Manufacturers, distributors and retailers are obliged to finance the costs of recovery from municipal
collection points, reuse, and recycling of specified percentages per the WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging which indicates that this product must not
be disposed of with other waste. Instead, it is the user’s responsibility to dispose of the user’s waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and
electronic equipment. The separate collection and recycling of waste equipment at the time of disposal
will help to conserve natural resources and ensure that it is recycled in a manner that protects human
health and the environment. For more information about where you can drop off your waste equipment
for recycling, please contact your local city office, your household waste disposal service or the seller
from whom you purchased the product.
39
MultiModemZPX User Guide
A
Glossary
transmission control characters and control character
sequences, for binary synchronous transmission of binary-
coded data between stations.
Analog signal: A waveform which has amplitude, frequency
and phase, and which takes on a range of values between its
maximum and minimum points.
Bit (Binary digit): A bit is the basis of the binary number
system. It can take the value of 1 or 0. Bits are generally
recognized as the electrical charge generated or stored by a
computer that represent some portion of usable information.
Analog Transmission: One of two types of
telecommunications which uses an analog signal as a carrier of
voice, data, video, etc. An analog signal becomes a carrier
when it is modulated by altering its phase, amplitude and
frequency to correspond with the source signal. Compare with
digital transmission.
Bps (bits per second): A unit to measure the speed at which
data bits can be transmitted or received. Bps differs from baud
when more than one bit is represented by a single cycle of the
carrier.
Application Program Interface (API): A software module
created to allow dissimilar, or incompatible applications
programs to transfer information over a communications link.
APIs may be simple or complex; they are commonly required to
link PC applications with mainframe programs.
Bridges: 1. A functional unit that interconnects two local area
networks that use the same logical link protocol but may use
different medium access control protocols. 2. A functional unit
that interconnects multiple LANs (locally or remotely) that use
the same logical link control protocol but that can use different
medium access control protocols. A bridge forwards a frame to
another bridge based on the medium access control (MAC)
address. 3. In the connection of local loops, channels, or rings,
the equipment and techniques used to match circuits and to
facilitate accurate data transmission.
ASCII (American Standard Code for Information
Interchange) (pronounced “askey”): A binary code for data
that is used in communications and in many computers and
terminals. The code is used to represent numbers, letters,
punctuation and control characters. The basic ASCII code is a
7-bit character set which defines 128 possible characters. The
extended ASCII file provides 255 characters.
Buffer: A temporary storage register or Random Access
Memory (RAM) used in all aspects of data communications
which prevents data from being lost due to differences in
transmission speed. Keyboards, serial ports, muxes and
printers are a few examples of the devices that contain buffers.
Asynchronous Transfer Mode (ATM): A very high-speed
method of transmission that uses fixed-size cells of 53 bytes to
transfer information over fiber; also known as cell relay.
Bus: A common channel between hardware devices either
internally between components in a computer, or externally
between stations in a communications network.
AT Commands: A standard set of commands used to configure
various modem parameters, establish connections and
disconnect. The “AT” is used to get the “attention” of the modem
before the actual command is issued.
Bus Enumeration: Detecting and identifying Universal Serial
Bus devices.
Availability: The measure of the time during which a circuit is
ready for use; the complement of circuit “outage” (100% minus
% outage = % available).
Byte: The unit of information a computer can handle at one
time. The most common understanding is that a byte consists of
8 binary digits (bits), because that’s what computers can
handle. A byte holds the equivalent of a single character (such
as the letter A).
B
Babble: unexpected bus activity that persists beyond a
specified point in a frame.
C
Backbone: 1. A set of nodes and their interconnecting links
providing the primary data path across a network. 2. In a local
area network multiple-bridge ring configuration, a high-speed
link to which the rings are connected by means of bridges. A
backbone may be configured as a bus or as a ring. 3. In a wide
area network, a high-speed link to which nodes or data
switching exchanges (DSEs) are connected. 4. A common
distribution core that provides all electrical power, gases,
chemicals, and other services to the sectors of an automated
wafer processing system.
Call Setup Time: The time to establish a circuit-switched call
between two points. Includes dialing, wait time, and CO/long
distance service movement time.
Capabilities: Those attributes of a Universal Serial Bus device
that are administerable by the host.
Carrier Group Alarm (CGA): A T1 service alarm generated by
a channel bank when an OOF condition occurs for a predefined
length of time (usually 300mS to 2.5 seconds). The CGA
causes the calls using a trunk to be dropped and for trunk
conditioning to be applied.
Background: An activity that takes place in the PC while you
are running another application. In other words, the active user
interface does not correspond to the ‘background’ task.
Carrier signal: An analog signal with known frequency,
amplitude and phase characteristics used as a transport facility
for useful information. By knowing the original characteristics, a
receiver can interpret any changes as modulations, and thereby
recover the information.
Bandwidth: the amount of data transmitted per unit of time,
typically bits per second (bps) or bytes per second (Bps).
Bell Operating Companies (BOC): The family of corporations
created during the divestiture of AT&T. BOCs are independent
companies which service a specific region of the US. Also called
Regional Bell Operating Companies (RBOCs).
CCITT (Consultative Committee for International Telephone
and Telegraph): An advisory committee created and controlled
by the United Nations and headquartered in Geneva whose
purpose is to develop and to publish recommendations for
worldwide standardization of telecommunications devices.
CCITT has developed modem standards that are adapted
primarily by PTT (post, telephone and telegraph) organizations
that operate phone networks of countries outside of the U.S.
See also ITU.
Bell Pub 41450: The Bell publication defining requirements for
data format conversion, line conditioning, and termination for
direct DDS connection.
Bell Pub 62310: The Bell publication defining requirements for
data format conversion, line conditioning, and termination for
direct DDS connection.
Central Office (CO): The lowest, or most basic level of
switching in the PSTN (public switched telephone network). A
Binary Synchronous Communication (BSC): A form of
telecommunication line control that uses a standard set of
40
MultiModemZPX User Guide
Glossary
business PABX or any residential phone connects to the PSTN
at a central office.
Congestion notification: The function in frame relay that
ensures that user data transmitted at a rate higher than the CIR
are allowed to slow down to the rate of the available network
bandwidth.
Centrex: A multi-line service offered by operating telcos which
provides, from the telco CO, functions and features comparable
to those of a PBX for large business users. See also “Private
Branch Exchange”, “Exchange”.
Consecutive Severely Errored Seconds (CSES): An error
condition that occurs when from 3 to 9 SES (Severely Errored
Seconds) are logged consecutively.
Channel: A data communications path between two computer
devices. Can refer to a physical medium (e.g., UTP or coax), or
to a specific carrier frequency.
Customer Premise Equipment (CPE): The generic term for
data comm and/or terminal equipment that resides at the user
site and is owned by the user with the following exclusions:
Over voltage protection equipment, inside wiring, coin operated
or pay telephones, “company-official” equipment, mobile
telephone equipment, “911” equipment, equipment necessary
for the provision of communications for national defense, or
multiplexing equipment used to deliver multiple channels to the
customer.
Channel Bank: A device that acts as a converter, taking the
digital signal from the T1 line into a phone system and
converting it to the analog signals used by the phone system. A
channel bank acts as a multiplexer, placing many slow-speed
voice or data transactions on a single high-speed link.
Characteristics: Those qualities of a Universal Serial Bus
device that are unchangeable; for example, the device class is a
device characteristic.
Circuit-switched Network: A technology used by the PSTN
that allocates a pair of conductors for the exclusive use of one
communication path. Circuit switching allows multiple
conversations on one talk path only if the end-users multiplex
the signals prior to transmission.
D
Data Communications Equipment (DCE): Any device which
serves as the portal of entry from the user equipment to a
telecommunications facility. A modem is a DCE for the
telephone network (PSTN) that is commonly on site at the
user’s premises. Packet Switched Networks have another level
of DCE which is most often located at a central office.
Circuit Switching: The temporary connection of two or more
communications channels using a fixed, non-shareable path
through the network. Users have full use of the circuit until the
connection is terminated.
Data Link Connection Identifier (DLCI): One of the six
components of a frame relay frame. Its purpose is to distinguish
separate virtual circuits across each access connection. Data
coming into a frame relay node is thus allowed to be sent
across the interface to the specified “address”. The DLCI is
confirmed and relayed to its destination, or if the specification is
in error, the frame is discarded.
Clear Channel: A transmission path where the full bandwidth is
used (i.e., no bandwidth needed for signaling, carrier framing or
control bits). A 64 Kbps digital circuit usually has 8 Kbps used
for signaling. ISDN has two 64 Kbps circuits, and a 16 Kbps
packet service of which part is used for signaling on the 64K
channels.
Dataphone Digital Service (DDS): A private line digital service
that offers 2400, 4800, 9600 and 56 Kbps data rates on an
inter-LATA basis by AT&T and on an intra-LATA basis by the
BOCs.
Client-Server: In TCP/IP, the model of interaction in distributed
data processing in which a program at one site sends a request
to a program at another site and awaits a response. The
requesting program is called a client; the answering program is
called a server.
Data Service Unit (DSU): A device that provides a digital data
service interface directly to the data terminal equipment. The
DSU provides loop equalization, remote and local testing
capabilities, and a standard EIA/CCITT interface.
Cluster Controller: A device that can control the input/output
operations of more than one device connected to it. A cluster
controller may be controlled by a program stored and executed
in the unit, or it may be entirely controlled by hardware.
Dedicated Line: A communication line that is not switched. The
term leased line is more common.
Committed Burst Size: The maximum number of bits that the
frame relay network agrees to transfer during any measurement
interval.
Default: This is a preset value or option in software packages,
or in hardware configuration, that is used unless you specify
otherwise.
Committed Information Rate (CIR): An agreement a customer
makes to use a certain minimum data transmission rate (in
bps). The CIR is part of the frame relay service monthly billing,
along with actual usage, that users pay to their frame relay
service provider.
Default Address: an address defined by the Universal Serial
Bus Specification and used by a Universal Serial Bus device
when it is first powered or reset. The default address is 00h.
Default Pipe: the message pipe created by Universal Serial
Bus system software to pass control and status information
between the host and a Universal Serial Bus device’s Endpoint
0.
Compression: 1. The process of eliminating gaps, empty fields,
redundancies, and unnecessary data to shorten the length of
records or blocks. 2. In SNA, the replacement of a string of up
to 64-repeated characters by an encoded control byte to reduce
the length of the data stream to the LU-LU session partner. The
encoded control byte is followed by the character that was
repeated (unless that character is the prime compression
character). 3. In Data Facility Hierarchical Storage Manager, the
process of moving data instead of allocated space during
migration and recall in order to release unused space. 4.
Contrast with decompression.
Device: a logical or physical entity that performs a function. The
actual entity described depends on the context of the reference.
At the lowest level, device may refer to a single hardware
component, as in a memory device. At a higher level, it may
refer to a collection of hardware components that perform a
particular function, such as a Universal Serial Bus interface
device. At an even higher level, device may refer to the function
performed by an entity attached to the Universal Serial Bus; for
example, a data/FAX modem device. Devices may be physical,
electrical, addressable, and logical. When used as a non-
specific reference, a Universal Serial Bus device is either a hub
or a function.
COMx Port: A serial communications port on a PC.
Congestion: A network condition where there is too much data
traffic. The ITU I.233 standard defines congestion
managemennt in terms of speed and burstiness.
Device Address: the address of a device on the Universal
41
MultiModemZPX User Guide
Glossary
Serial Bus. The Device Address is the Default Address when the
Universal Serial Bus device is first powered or reset. Hubs and
functions are assigned a unique Device Address by Universal
Serial Bus software.
concept made popular by AT&T TouchTone.
DWORD: Double word. A data element that is 2 words, 4 bytes,
or 32 bits in size.
Dynamic Insertion and Removal: the ability to attach and
remove devices while the host is in operation.
Device driver: Software that controls how a computer
communicates with a device, such as a printer or mouse.
Digital Cross-connect System (DCS): The CO device which
splits and redistributes the T1 bandwidth. the DCS takes time
slots from various T1 lines and alters them to provide the
needed connectivity. DCS connections are made with software
at an administrator’s workstation.
E
E&M: A telephony trunking system used for either switch-to-
switch, or switch-to-network, or computer/telephone system-to-
switch connection.
Digital Data: Information represented by discrete values or
conditions (contrast “Analog Data”).
EIA: The Electronics Industries Association is a trade
organization in Washington, DC that sets standards for use of
its member companies. (See RS-232, RS-422, RS530.)
Digital Loopback: A technique used for testing the circuitry of
a communications device. Can be initiated locally, or remotely
(via a telecommunications device). The tested device decodes
and encodes a received test message, then echoes the
message back. The results are compared with the original
message to determine if corruption occurred en route.
Encapsulation: A technique used by network-layer protocols in
which a layer adds header information to the protocol data unit
from the preceding layer. Also used in “enveloping” one protocol
inside another for transmission. For example, IP inside IPX.
End User: The user of a host.
Endpoint: See Device Endpoint.
Endpoint Address: The combination of a Device Address and
an Endpoint Number on a Universal Serial Bus device.
Digital PBX: A Private Branch Exchange that operates
internally on digital signals. See also “Exchange”.
Digital Service, level 0 (DS0): The world-wide standard speed
(64 Kbps) for digital voice conversation using PCM (pulse
coded modulation).
Endpoint Number: A unique pipe endpoint on a Universal
Serial Bus device.
Digital Service, level 1 (DS1): The 1.544M bps voice standard
(derived from an older Bell System standard) for digitized voice
transmission in North America. The 1.544M bps consists of 24
digitally-encoded 64 Kbps voice channels (north America) and
2.048M bps (30 channels) elsewhere.
Ethernet: A 10-megabit baseband local area network that
allows multiple stations to access the transmission medium at
will without prior coordination, avoids contention by using carrier
sense and deference, and resolves contention by using collision
detection and transmission. Ethernet uses carrier sense
multiple access with collision detection (CSMA/CD).
Digital Signal: A discrete or discontinuous signal (e.g., a
sequence of voltage pulses). Digital devices, such as terminals
and computers, transmit data as a series of electrical pulses
which have discrete jumps rather than gradual changes.
Excess Zeros: A T1 error condition that is logged when more
than 15 consecutive 0s or fewer than one 1 bit in 16 bits occurs.
Exchange: A unit (public or private) that can consist of one or
more central offices established to serve a specified area. An
exchange typically has a single rate of charges (tariffs) that has
previously been approved by a regulatory group.
Digital Signaling Rates (DSn): A hierarchical system for
transmission rates, where “DS0” is 64 Kbps (equivalent to ISDN
B channel), and DS1 is 1.5 Mbps (equivalent to ISDN PRI).
Digital Transmission: A method of electronic information
transmission common between computers and other digital
devices. Analog signals are waveforms: a combination of many
possible voltages. A computer’s digital signal may be only “high”
or “low” at any given time. Therefore, digital signals may be
“cleaned up” (noise and distortion removed) and amplified
during transmission.
Exchange Area: A geographical area with a single uniform set
of charges (tariffs), approved by a regulatory group, for
telephone services. Calls between any two points within an
exchange area are local calls. See also “Digital PBX”, “PBX”.
Exchange Termination (ET): The carrier’s local exchange
switch. Contrast with “Loop Termination - LT”.
Explicit Congestion Management: The method used in frame
relay to notify the terminal equipment that the network is overly
busy. The use of FECN and BECN is called explicit congestion
management. Some end-to-end protocols use FECN or BECN,
but usually not both options together. With this method, a
congestion condition is identified and fixed before it becomes
critical. Contrast with “implicit congesion”.
Digitize: To convert an analog signal to a digital signal.
DIP switch (pronounced “dip switch”): A set of tiny toggle
switches, built into a DIP (dual in-line package), used for setting
configurable parameters on a PCB (printed circuit board).
Downstream: The direction of data flow from the host or away
from the host. A downstream port is the port on a hub
electrically farthest from the host that generates downstream
data traffic from the hub. Downstream ports receive upstream
data traffic.
Extended Super Frame (ESF): One of two popular formats for
framing bits on a T1 line. ESF framing has a 24-frame super-
frame, where robbed bit signaling is inserted in the LSB (bit 8 of
the DS-0 byte) of frames 6, 12, 18 and 24. ESF has more T1
error measurement capabilities than D4 framing. Both ESF and
B8ZS are typically offered to provide clear channel service.
Driver: When referring to hardware, an I/O pad that drives an
external load. When referring to software, a program responsible
for interfacing to a hardware device; that is, a device driver.
Drop and Insert: The process where a portion of information
carried in a transmission system is demodulated (“Dropped”) at
an intermediate point and different information is included
(“Inserted”) for subsequent transmission.
F
Failed Seconds: A test parameter where the circuit is
unavailable for one full second.
DTE (Data Terminal Equipment): A term used to include any
device in a network which generates, stores or displays user
information. DTE is a telecommunications term which usually
refers to PCs, terminals, printers, etc.
Failed Signal: A T1 test parameter logged when there are more
than 9 SES (Severely Errored Seconds).
Fax (facsimile): Refers to the bit-mapped rendition of a
DTMF (Dual-Tone MultiFrequency): A generic push-button
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Glossary
graphics-oriented document (fax) or to the electronic
transmission of the image over telephone lines (faxing). Fax
transmission differs from data transmission in that the former is
a bit-mapped approximation of a graphical document and,
therefore, cannot be accurately interpreted according to any
character code.
Handshaking: A process that two modems go through at the
time of call setup to establish synchronization over the data
communications link. It is a synchronization and negotiation
process accomplished by the exchange of predefined, mutually
recognized control codes.
Hexadecimal: A base 16 numbering system used to represent
binary values. Hex uses the numbers 0-9 and the letters A-F:
usually notated by an “h” (e.g., “4CF h”, read “four charley fox,
hex”). The result is that one hex digit represents a 4-bit value.
Firmware: A category of memory chips that hold their content
without electrical power, they include ROM, PROM, EPROM
and EEPROM technologies. Firmware becomes “hard software”
when holding program code.
High-level Data Link Control (HDLC): An ISO standard, bit-
oriented data communications protocol that provides nearly
error-free data transfers.
Foreground: The application program currently running on and
in control of the PC screen and keyboard. The area of the
screen that occupies the active window. Compare with
“background”.
Host: The host computer system where the Universal Serial
Bus host controller is installed. This includes the host hardware
platform (CPU, bus, etc.) and the operating system in use.
Fractional T1 (FT1): A digital data transmission rate between
56 Kbps (DS0 rate) and 1.544M bps (the full T1 rate - in North
America). FT1 is typically provided on 4-wire (two copper pairs)
UTP. Often used for video conferencing, imaging and LAN
interconnection due to its low cost and relatively high speed.
FT1 rates are offered in 64 Kbps multiples, usually up to 768
Kbps.
Host Controller: The host’s Universal Serial Bus interface. A
hardware device that provides the interface to the Host
Controller Driver (HCD) and the USB bus.
Host Controller Driver (HCD): Software that provides an
interface to the USB Driver and the Host Controller. (The
interface to the Host Controller is defined by the OHCI spec.
Frequency: A characteristic of an electrical or electronic signal
which describes the periodic recurrence of cycles. Frequency is
inversely proportional to the wavelength or pulse width of the
signal (i.e., long wavelength signals have low frequencies and
short wavelength signals yield high frequencies).
I
Implicit congestion management: A method of informing the
terminal that the network is busy. This method relies on the end-
system protocol to detect and fix the congestion problem. (TCP/
IP is an example of a protocol using only implicit congestion
management.) See also “explicit congestion management”.
Foreign Exchange (FX): A CO trunk with access to a distant
CO, allowing ease of access and flat-rate calls anywhere in the
foreign exchange area.
Foreign Exchange Office (FXO): Provides local telephone
service from a CO outside of (“foreign” to) the subscriber’s
exchange area. In simple form, a user can pick up the phone in
one city and receive a tone in the foreign city. Connecting a
POTS telephone to a computer telephony system via a T1 link
requires a channel bank configured for the FX connection. To
generate a call from the POTS set to the computer telephony
system, a FXO connection must be configured.
In-band: Refers to the type of signalling over the conversion
path on an ISDN call. Contrast “out-of-band”.
Insufficient Ones: A T1 error condition that is logged when
fewer than one 1 in 16 0s or less than 12.5 % average 1s
density is received.
Inter Exchange Carrier (IEC): The long distance company (LE)
who’s central office provides the point of reference for T1
access. Any common carrier authorized by the FCC to carry
customer transmissions between LATAs.
Foreign Exchange Station (FXS): See FX, FXO. To generate a
call from the computer telephony system to the POTS set, an
FXS connection must be configured.
Internet: Refers to the computer network of many millions of
university, government and private users around the world.
Each user has a unique Internet Address.
Forward Explicit Congestion Notification (FECN): A bit that
tells you that a certain frame on a particular logical connection
has encountered heavy traffic. The bit provides notification that
congestion-avoidance procedures should be initiatedin the
same direction of the received frame. See also BECN
(Backward Explicit Congestion Notification).
Internet Address (IP Address): A unique 32-bit address for a
specific TCP/IP host on a network. Normally printed in dotted
decimal format (e.g., 129.128.44.227).
Internet Protocol (IP): A protocol used to route data from its
source to its destination in an Internet enviroment. The Internet
Protocol was designed to connect local area networks.
Although there are many protocols that do this, IP refers to the
global system of interconnecting computers. It is a highly
distributed protocol (each machine only worries about sending
data to the next step in the route).
Function: A Universal Serial Bus device that provides a
capability to the host. For example, an ISDN connection, a
digital microphone, or speakers.
G
Internetwork Packet Exchange (IPX): A NetWare
communications protocol used to route messages from one
node to another. IPX packets include network addresses and
can be routed from one network to another. An IPX packet can
occasionally get lost when crossing networks, thus IPX does
not guarantee delivery of a complete message. Either the
application has to provide that control, or NetWare’s SPX
protocol must be used.
Gateway: 1. A functional unit that interconnects two computer
networks with different network architectures. A gateway
connects networks or systems of different architectures. A
bridge interconnects networks or systems with the same or
similar architectures. 2. A network that connects hosts.
Graphical User Interface (GUI): A type of computer interface
consisting of a visual metaphor of a real-world scene, often of a
desktop. Within that scene are icons, representing actual
objects, that the user can access and manipulate with a
pointing device.
Interoperable: Devices from different vendors that can
exchange information using a standard’s base protocol.
Interrupt Request: A hardware signal that allows a device to
request attention from a host. The host typically invokes an
interrupt service routine to handle the condition which caused
H
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MultiModemZPX User Guide
Glossary
the request.
ensures that sufficient timing information is sent with the digital
signal to ensure recovery of all the bits at the far end. Timing
information on the T1 line is included in the form of 1s in the
data stream; a long string of 0s in the data stream could cause
problems recovering the data.
I/O Addresses: Locations within the I/O address space of your
computer used by a device, such as an expansion card, a serial
port, or an internal modem. The address is used for
communication between software and a device.
Line Termination (LT): The electronics at the ISDN network
side of the user/network interface that complements the NT1 at
the user side. The LT and the NT1 together provide the high-
speed digital line signals required for BRI access.
IRQ Level (Interrupt Request Level): The notification a
processor receives when another portion of the computer’s
hardware requires its attention. IRQs are numbered so that the
device issuing the IRQ can be identified, and so IRQs can be
prioritized.
Listed Directory Number (LDN): The main number assigned
by the telco; the number listed in the phone directory and also
provided by Directory Assistance. Some devices can have more
than one LDN, such as ISDN devices that have one LDN for
voice and another LDN for data.
Isochronous data: Information delivered in a continuous
stream at a steady rate.
ISA (Industry Standards Architecture) (pronounced “ice a”):
The classic 8 or 16-bit architecture introduced with IBM’s PC-AT
computer.
Local Area Network (LAN): 1. A computer network located on
a user’s premises within a limited geographical area.
ISDN (Integrated Services Digital Network): An International
telecommunications standard for transmitting voice, video and
data over a digital communications line. ISDN is a world-wide
telecommunications service that uses digital transmission and
switching technology to support voice and digital data
communications. Frame relay was partially based on ISDN’s
data link layer protocol (LAPD). Frame relay can be used to
transmit across ISDN services offering circuit-switched
connection at 64 Kbps and higher speeds. Contrast Public
Switched Telephone Network (PSTN).
Communication within a local area network is not subject to
external regulations; however, communication across the LAN
boundary may be subject to some form of regulation. 2. A LAN
does not use store-and-forward techniques. 3. A network in
which a set of devices are connected to one another for a
communication and that can be connected to a larger network.
Local Access and Transport Area (LATA): A post-divestiture
geographical area generally equivalent to a Standard
Metropolitan Statistical Area. At divestiture, the territory served
by the Bell system was divided into approximately 161 LATAs.
The Bell Operating Companies (BOCs) provide Intra-LATA
services.
ITU-TSS (formerly CCITT): International Telecommunications
Union-Telecommunications Sector; the United Nations
organization that prepares standards (“Recommendations”) for
resolving communications issues and problems.
Local Exchange Carrier (LEC): The local phone company
which provides local (i.e., not long distance) transmission
services. AKA “telco”. LECs provide T1 or FT1 access to LDCs
(unless the T1 circuit is completely intra-LATA). Inter-LATA T1
circuits are made up of a combination of Access and Long Haul
facilities.
J
No Entries.
Local Management Interface (LMI): A specification for frame
relay equipment that defines status information exchange.
K
Local Loop: A transmission path, typically twisted-pair wire,
between an individual subscriber and the nearest public
telecommunications network switching center. The wires
provide ISDN service, but require an NT1 at the user end and
an LT at the network end. (AKA, “loop” or “subscriber loop”.)
Key Telephone System (KTS): Phone devices with multiple
buttons that let you select incoming or outgoing CO phone lines
directly. Similar in operation to a PBX, except with a KTS you
don’t have to dial a “9” to call outside the building.
Key Service Unit (KSU): A small device containing the
switching electronics for a business key telephone system
(KTS).
Logical Link Control (LLC2): In a local area network, the
protocol that governs the exchange of transmission frames
between data stations independently of how the transmission
medium is shared. The LLC2 protocol was developed by the
IEEE 802 commitee and is common to all LAN standards.
Key Set: A phone set with several buttons for call holding, line
pickup, intercom, autodialing, etc. Also called a touchtone
phone (Ericsson) and a KTS (Key Telephone Set).
Logical Unit (LU): A type of network accessible unit that
enables end users to gain access to network resources and
communicate with each other.
L
Long Haul: The T1 element that connects to the Access
portion of the long distance company’s (LDC’s) central office.
The LDC is commonly called the point of presence (POP). Each
LDC has a number of POPs, located throughout the country.
The LDC is also called an IEC (Inter Exchange Carrier).
LAPB: Link Access Procedure Balanced; based on the X.25
Layer 2 specification. A full-duplex, point-to-point, bit-
synchronous protocol commonly used as a data link control
protocol to interface X.25 DTEs. LAPB is the link initialization
procedure that establishes and maintains communications
between the DTE and the DCE.
Long Haul Communications: The type of phone call reaching
outside of a local exchange (LE).
LAPD: Link Access Protocol for the D-Channel; based on the
ISDN Q.921 specification. A full-duplex point-to-point bit-
synchronous link-level protocol for ISDN connections; different
from LAPB in its framing sequence. Transmission is in units
called “frames”, and a frame may contain one or more X.25
packets.
M
Management Information Base (MIB): A database of network
management information used by the Common Management
Information Protocol (CMIP) and the Simple Network
Management Protocol (SNMP).
Line Coding: The representation of 1s and 0s on a T1 line. The
two methods of line coding commonly used, B8ZS and AMI,
differ in the restrictions placed on user data. T1 line coding
Megacom: An AT&T service with a normal WATS line (typically
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MultiModemZPX User Guide
Glossary
T1) between the customer premise and the AT&T serving class
4 CO are the customer’s responibility.
phone line (with or without using the line). In modem use, this is
equivalent to a phone handset being picked up. Dialing and
transmission are allowed, but incoming calls are not answered.
Contrast “on-hook”.
MegaLink: BellSouth’s leased T1 service.
Message: Associated with such terms as packet, frame, and
segment. 1. In information theory, an ordered series of
characters intended to convey information. 2. An assembly of
characters and sometimes control codes that is transferred as
an entry from an originator to one or more recipients.
Off Premise Extension (OPX): An extension or phone that
terminates in a location other than that of the PBX. Commonly
used to provide a corporate member with an extension of the
PBX at home.
Ones Density: The measure of the number of logical 1s on a
T1 line compared to a given total number of bits on that line;
used for timing information in data recovery in AMI and B8ZS.
Message Pipe: A pipe that transfers data using a request/data/
status paradigm. The data has an imposed structure which
allows requests to be reliably identified and communicated.
On-Hook: The condition of a device which has not accessed a
phone line. In modem use, this is equivalent to a telephone
handset that has not been picked up. In other words, it can
receive an incoming call. Contrast “off-hook”.
Modem: A communications device that enables a computer to
transmit information over a phone line. It converts the
computer’s digital signals into analog signals to send over a
phone line and converts them back to digital signals at the
receiving end. Modems can be internal and fit into an expansion
slot, or external and connect to a serial port.
Open Shortest Path First (OSPF): A hierarchical Interior
Gateway Protocol (IGP) routing algorithm for IP that is a
proposed standard for the Internet. OSPF incorporates least-
cost routing, equal-cost routing, and load balancing.
Multiplexer (Mux): 1. A device that takes several input signals
and combines them into a single output signal in such a manner
that each of the input signals can be recovered. 2. A device
capable of interleaving the events of two or more activities or
capable of distributing the events of an interleaved sequence to
the respective activities. 3. Putting multiple signals on a single
channel.
Outage: The measure of the time during which a circuit is not
available for use due to service interrupt. Outage is the
complement of circuit “availability” (100% minus % available =
% outage).
Out-of-band: Signaling that is separated from the channel
carrying the information (e.g., the voice/data/video signal is
separate from the carrier signal). Dialing and various other
“supervisory” signals are included in the signaling element.
Contrast “In-band” signaling.
Multiprotocol: A device that can interoperate with devices
utilizing different network protocols.
Multithreading: The ability of a software system to be able to
handle more than one transaction concurrently. This is
contrasted to the case where a single transaction is accepted
and completely processed befor the next transaction processing
is started.
Out of Frame (OOF): A T1 alarm condition that is logged on
the loss of 2, 3 or 4 of 5 consecutive FT framing bits.
P
N
Packet: 1. In data communication, a sequence of binary digits,
including data and control signals, that is transmitted and
switched as a composite whole. The data, control signals and,
possibly, error control information are arranged in a specific
format. 2. Synonymous with data frame. 3. In TCP/IP, the unit of
data passed across the interface between the Internet layer and
the link layer. A packet includes an IP header and data. A
packet can be a complete IP datagram or a fragment of an IP
diagram. 4. In X.25, a data transmission information unit. A
group of data and control characters, transferred as a unit,
determined by the process of transmission. Commonly used
data field lengths in packets are 128 or 256 bytes. 5. The field
structure and format defined in the CCITT X.25
Network: A group of computers connected by cables or other
means and using software that enables them to share
equipment, such as printers and disk drives to exchange
information.
Node: Any point within a network which has been assigned an
address.
O
OHCI (OpenHCI): Open Host Controller Interface Specification
for USB. All transfers on the USB are initiated by the host
system’s host controller. The host controller is responsible for
controlling traffic on the USB and can be appropriately
programmed to transfer data to and from USB devices. This is
typically a PCI device that can be programmed to run a given
schedule of transfers on the USB and bus master the results
into memory for processing by the host software. There are
currently two standards for host controllers: OpenHCI (OHCI or
Open Host Controller Interface) and UHCI (Universal Host
Controller Interface). Both these standards define register level
interfaces of the host controller to PCI bus. Bandwidth allocation
over the USB is software managed and is done by the
programming of the host controller.
recommendation.
Packet Assembler/Dissembler (PAD): Used by devices to
communicate over X.25 networks by building or stripping X.25
information on or from a packet.
Packet Data: The information format (“packetized”) used for
packet-mode calls.
Packet Mode: Refers to the switching of chunks of information
for different users using statistical multiplexing to send them
over the same transmission facility.
Parity bit: An extra bit attached to each byte of synchronous
data used to detect errors in transmission.
Object-Oriented: A method for structuring programs as
hierarchically organized classes describing the data and
operations of objects that may interact with other objects.
Permanent Virtual Circuit (PVC): A connection between two
endpoints dedicated to a single user. In ISDN, PVCs are
establised by network administration and are held for as long as
the user subscribes to the service.
Office Channel Unit - Data Port (OCU-DP): The CO channel
bank used as the interface between the customer’s DSU and
the channel bank.
Physical Unit (PU): The component that manages and
monitors the resources (such as attached links and adjacent
link stations) associated with a node, as requested by an SSCP
Off-hook: The condition of a device which has accessed a
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Glossary
via an SSCP-PU session. An SSCP activates a session with the
physical unit in order to indirectly manage, through the PU,
resources of the node such as attached links. This term applies
to type 2.0, type 4, and type 5 nodes only.
Pulse dialing: One of two methods of dialing a telephone,
usually associated with rotary-dial phones. Compare with “tone
dialing”.
Pipe: A logical abstraction representing the association
between an endpoint on a device and software on the host. A
pipe has several attributes; for example, a pipe may transfer
data as streams (Stream Pipe) or messages (Message Pipe).
Q
Quantizing: The process of analog-to-digital conversion by
assigning a range, from the contiguous analog values, to a
discrete number.
Plug and Play (PnP): A technology for configuring I/O devices
to use non-conflicting resources in a host. Resources managed
by Plug and Play include I/O address ranges, memory address
ranges, IRQs, and DMA channels.
R
Point of Presence (POP): The central office’s end points of the
long distance carriers.
Random Access Memory (RAM): A computer’s primary
workspace. All data must be stored in RAM (even for a short
while), before software can use the processor to manipulate the
data. Before a PC can do anything useful it must move
programs from disk to RAM. When you turn it off, all information
in RAM is lost.
Point-to-Point Protocol (PPP): A protocol that lets a PC user
access TCP/IP (Internet memeber) using an ISDN terminal
adapter or a high-speed modem over a standard phone line.
Polling: Asking multiple devices, one at a time, if they have any
data to transmit.
Rate Enforcement: The concept in frame relay where frames
sent faster than the CIR are to be carried only if the bandwidth
is available, otherwise they are to be discarded. (The frame
relay network assumes that anything exceeding the CIR is of
low priority.) Rate enforcement makes sure that the network will
not get so congested that it isn’t able to meet the agreed on
CIR.
Port: Point of access to or from a system or circuit. For
Universal Serial Bus, the point where a Universal Serial Bus
device is attached.
Primary Rate Interface (PRI): Used on ISDN. In North
America, and Japan, PRI is one 64Kbps D channel and 23 B
channels. Elsewhere, it is one D channel and 30 B channels.
Recognized Private Operating Agency (RPOA): A
corporation, private or government-controlled, that provides
telecommunications services. RPOAs, such as AT&T,
participate as non-voting members in the CCITT.
Primitive: An abstract representation of interaction across the
access points indicating that information is being passed
between the service user and the service provider. The OSI
Reference Model defines four types of primitives: Request,
Indication, Response and Confirm.
Red Alarm: A T1 error condition generated when a local failure
(e.g., loss of synchronization) exists for 2.5 seconds, causing a
Carrier Group Alarm (CGA). See also “Blue Alarm” and “Yellow
Alarm”.
Private Branch Exchange (PBX): A phone exchange located
on the customer’s premises. The PBX provides a circuit
switching facility for phone extension lines within the building,
and access to the public phone network. See also “Exchange”.
Request for Comment (RFC): A set of papers in which
Internet standards (published and proposed), along with
generally-accepted ideas, proposals, research results, etc. are
published.
PROM (Programmable Read Only Memory - pronounced
“prom”): A permanent memory chip that can be programmed
or filled by the customer after by the manufacturer has set initial
values. Contrast with ROM.
RJ-11: An industry standard interface used for connecting a
telephone to a modular wall outlet; comes in 4-and 6-wire
packages.
Protocol: 1. A set of semantic and syntactic rules that
determines the behavior of functional units in achieving
communication. 2. In Open Systems Interconnection
architecture, a set of semantic and syntactic rules that
determine the behavior of entities in the same layer in
performing communication functions. 3. In SNA, the meanings
of and the sequencing rules for requests and responses used
for managing the network, transferring data, and synchronizing
the states of network components. 4. Synonymous with line
control discipline.
RJ-45: An 8-wire modular connector for voice and data circuits.
Root Hub: A Universal Serial Bus hub directly attached to the
host controller. This hub is attached to the host; tier 0.
Root Port: The upstream port on a hub.
Router: A device that connects two networks using the same
networking protocol. It operates at the Network Layer (Layer 3)
of the OSI model for forwarding decisions.
Routing Information Protocol (RIP): A distance vector-based
protocol that provides a measure of distance, or hops, from a
transmitting workstation to a receiving workstation.
PSTN (Public Switched Telephone Network): A worldwide
public voice telephone network that is used as a
telecommunications medium for the transmission of voice, data
and other information.
RS-232C: An EIA standard for a serial interface between
computers and peripheral devices (modem, mouse, etc.). It
uses a 25-pin DB-25, or a 9-pin DB-9 connector. The RS-232
standard defines the purposes, electrical characteristics and
timing of the signals for each of the 25 lines.
Public Data Network (PDN): A packet-switched network that is
available to the public for individual (“subscriber”) use. Typically,
controlled by a government or a national monopoly.
Public Switched Telephone Network (PSTN): The group of
circuit-switching voice carriers, which are commonly used as
analog data communications services.
RS-422: The EIA standard for a balanced interface with no
accompanying physical connector. RS-422 products can use
screw terminals, DB9, various DB25, and DB37 connectors.
Pulse Code Modulation (PCM): 1. In data communication,
variation of a digital signal to represent information; for
example, by means of pulse amplitude modulation (PAM), pulse
duration modulation (PDM), or pulse position modulation (PPM).
2. Transmissions of analog information in digital form through
sampling and encoding the samples with a fixed number of bits.
RS-530: The EIA standard for the mechanical/electrical
interface between DCEs and DTEs transmitting synchronous or
asynchronous serial binary data. RS-530 provides for high data
rates with the same connector used for RS-232; however, it is
incompatible with RS-232.
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S
Glossary
configuration and operation of, networks.
Serial Port: The connector on a PC used to attach serial
devices (those that need to receive data one bit after another),
such as a mouse, a printer or a modem. This consists of a 9- or
25-pin connector that sends data in sequence (bit by bit). Serial
ports are referred to as “COMx” ports, where x is 1 to 4 (i.e.,
COM1 through COM4). A serial port contains a conversion chip
called a “UART” which translates between internal parallel and
external serial formats.
T
TCP/IP: A set of communication protocols that support peer-to-
peer connectivity functions for both local and wide area
networks.
T Carrier: The generic name for a digitally multiplexed carrier
system. In the North American digital hierarchy, a T is used to
designate a DS (digital signal) level hierarchy. Examples: T1
(DS1) is a 1.544 M bps 24-channel designation. In Europe, T1
is called E1. The T Carrier system was originally designed for
transmitting digitized voice signals, but has since been adapted
for digital data applications.
Service: The requirements offered by an RPOA to its
customers to satisfy specific telecommunications needs.
Severely Errored Seconds (SES): Refers to a typical T1 error
event where an error burst occurs (a short term, high bit-error
rate that is self-clearing). Per the ITU-T (CCITT) G.821: any
second in which the BER is less than 1x10 -3 .
T1: A digital transmission link capable of 1.544M bps. T1 uses
two pairs of normal UTP, and can handle 24 voice
Signaling: The process of establishing, maintaining,
accounting for, and terminating a connection between two
endpoints (e.g., the user premises and the telco CO). Central
office signals to the user premises can include ringing, dial
tone, speech signals, etc. Signals from the user’s telephone can
include off-hook, dialing, speech to far-end party, and on-hook
signals. In-band signaling techniques include pulse and tone
dialing. With common channel signaling, information is carried
out-of-band.
conversations, each digitized at 64 Kbps. T1 is a standard for
digital transmission in the U.S., Canada, Japan and Hong Kong.
T1 is the access method for high-speed services such as ATM,
frame relay, and SMDS. See also T Carrier, T1 line and FT1.
T1 Channel Tests: A set of diagnostics that vary by carrier,
used to verify a T1 channel operation. Can include Tone, Noise
Level, Impulse Noise Level, Echo Cancelers, Gain, and
Crosstalk testing.
T1 Framing: To digitize and encode analog voice signals
requires 8000 samples per second (twice the highest voice
frequency of 4000 Hz). Encoding in an 8-bit word provides the
basic T1 block of 64 Kbps for voice transmission. This “Level 0
Signal, as its called, is represented by “DS-0”, or Digital Signal
at Level 0. 24 of these voice channels are combined into a serial
bit stream (using TDM), on a frame-by-frame basis. A frame is a
sample of all 24 channels; so adding in a framing bit gives a
block of 193 bits (24x8+1=193). Frames are transmitted at 8000
per second (the required sample rate), creating a 1.544M
(8000x193=1.544M) transmission rate.
Simple Network Management Protocol (SNMP): TCP/IP
protocol that allows network management.
Simultaneous Voice Data (SVD): A technology for letting a
user send data via a modem, and use a handset to talk to
another user at the same time over the same connection. The
alternative, making a second call, can be expensive or even
impossible. The uses for SVD are telecommuting,
videoconferencing, distant learning, tech support, etc.
Stop Bit: One of the variables used for timing in asynchronous
data transmission. Depending on the devices, each character
may be trailed by 1, 1.5, or 2 stop bits.
T1 Line: A digital communications facility that functions as a
24-channel pathway for data or voice transmission. A T1 line is
composed of two separate elements: the Access element and
the Long Haul element.
Switched Virtual Circuit (SVC): A data transmission type
where the connection is maintained only until the call is cleared.
Switched Line: In communications, a physical channel
established by dynamically connecting one or more discrete
segments. This connection lasts for the duration of the call,
after which each segment can be used as part of a different
channel. Contrast with leased line.
T1 Mux: A device used to carry many sources of data on a T1
line. The T1 mux assigns each data source to distinct DS0 time
slots within the T1 signal. Wide bandwidth signals take more
than one time slot. Normal voice traffic or 56/64 Kbps data
channels take one time slot. The T1 mux may use an internal or
external T1 DSU; a “channel bank” device typically uses an
external T1 CSU.
Switched Network: A network in which a temporary connection
is established from one point via one or amore segments.
Synchronous Data Link Control (SDLC): A discipline
conforming to subsets of the Advanced Data Communications
Control Procedures (ADCCP) of the American National
Standards Institute (ANSI) and High-level Data Link Control
(HDLC) of the International Organization for Standardization, for
managing synchronous, code-transparent, serial-by-bit
information transfer over a link connection. Transmission
exchanges may be duplex, or half-duplex over switched or
nonswitched links. The configuration of the link connection may
be point-to-point, multipoint, or loop.
Transmission Control Protocol / Internet Program (TCP/IP):
A multi-layer set of protocols developed by the US Department
of Defense to link dissimilar computers across dissimilar and
unreliable LANs.
Terminal: The screen and keyboard device used in a
mainframe environment for interactive data entry. Terminals
have no “box”, which is to say they have no file storage or
processing capabilities.
Terminal Adapter (TA): An ISDN DTE device for connecting a
non-ISDN terminal device to the ISDN network. Similar to a
protocol converter or an interface converter, a TA connects a
non-ISDN device between the R and S interfaces. Typically a
PC card.
Synchronous Transmission: The transmission of data which
involves sending a group of characters in a packet. This is a
common method of transmission between computers on a
network or between modems. One or more synchronous
characters are transmitted to confirm clocking before each
packet of data is transmitted. Compare to Asynchronous
Transmission.
Tie line: A dedicated circuit linking two points without having to
dial a phone number (i.e., the line may be accessed by lifting
the telephone handset or by pushing a button).
Systems Network Architecture (SNA): The description of the
logical structure, formats, protocols, and operational sequences
for transmitting information units through, and controlling the
Time-Division Multiplexing (TDM): Division of a transmission
facility into two or more channels by allotting the common
channel to several different information channels, one at a time.
47
MultiModemZPX User Guide
Glossary
Time Slot: One of 24 channels within a T1 line. Each channel
has a 64 Kbps maximum bandwidth. “Time slot” implies the time
division multiplexing organization of the T1 signal.
Plug and receptacle are to be used for those devices on which
the external cable is permanently attached to devices such as
Keyboard, mouse and hubs. Series B Plug and receptacle are
to be used for those devices that require an external detachable
cable such as printers, scanners and modems.
Toll Call: A call to a location outside of your local service area
(i.e., a long distance call).
Tone dialing: One of two methods of dialing a telephone,
usually associated with Touch-Tone® (push button) phones.
Compare with pulse dialing.
U
UART (Universal Asynchronous Receiver/Transmitter)
(pronounced “you art”): A chip that transmits and receives
data on the serial port. It converts bytes into serial bits for
transmission, and vice versa, and generates and strips the start
and stop bits appended to each character.
Topology: Physical layout of network components (cables,
stations, gateways, and hubs). Three basic interconnection
topologies are star, ring, and bus networks.
Transmission Control Protocol (TCP): A communications
protocol used in Internet and in any network that follows the US
Department of Defense standards for internetwork protocol.
TCP provides a reliable host-to-host protocol between hosts in
packet-switched communications networks and in
UHCI (Universal Host Controller Interface): The USB
Universal Host Controller Interface. All transfers on the USB
are initiated by the host system’s host controller. The host
controller is responsible for controlling traffic on the USB and
can be appropriately programmed to transfer data to and from
USB devices. This is typically a PCI device that can be
programmed to run a given schedule of transfers on the USB
and bus master the results into memory for processing by the
host software. There are currently two standards for host
controllers: OpenHCI (OHCI or Open Host Controller Interface)
and UHCI (Universal Host Controller Interface). Both these
standards define register level interfaces of the host controller
to PCI bus. Bandwidth allocation over the USB is software
managed and is done by the programming of the host
controller.
interconnected systems of such networks. It assumes that the
Internet protocol is the underlying protocol.
Transport Layer: Layer 4 of the Open Systems Interconnection
(OSI) model; provides reliable, end-to-end delivery of data, and
detects transmission sequential errors.
Transport Protocol Data Unit (TPDU): A transport header,
which is added to every message, contains destination and
source addressing information that allows the end-to-end
routing of messages in multi-layer NAC networks of high
complexity. They are automatically added to messages as they
enter the network and can be stripped off before being passed
to the host or another device that does not support TPDU’s.
UNIX: An operating system developed by Bell Laboratories that
features multiprogramming in a muti-user environment.
Trunk: Transmission links that interconnect switching offices.
TSR (terminate and stay resident): A software program that
remains active and in memory after its user interface is closed.
Similar to a daemon in UNIX environments.
Universal Serial Bus: A collection of Universal Serial Bus
devices and the software and hardware that allow them to
connect the capabilities provided by functions to the host.
Tunneling: Encapsulation data in an IP packet for transport
across the Internet.
Universal Serial Bus Device: Includes hubs and functions.
See device.
Twisted pair wiring: A type of cabling with one or more pairs of
insulated wires wrapped around each other. An inexpensive
wiring method used for LAN and telephone applications, also
called UTP wiring.
Universal Serial Bus Driver: The host resident software entity
responsible for providing common services to clients that are
manipulating one or more functions on one or more Host
Controllers.
Type A: The upstream (USB Type A) connector. A Type A
Connector is for those devices on which the external cable is
permanently attached. Connectors for USB come in two
designs: the 'A' and 'B' types. Upstream connections (computer,
hub input, etc.) are made using the 'A' type connector,
Universal Serial Bus Interface: The hardware interface
between the Universal Serial Bus cable and a Universal Serial
Bus device. This includes the protocol engine required for all
Universal Serial Bus devices to be able to receive and send
packets.
downstream connections (peripherals, hub outputs) are made
using the 'B' type connector. The USB spec defines two types of
connectors to protect the bus from illegal topologies (e.g.,
connecting one downstream port back to another, etc.) and to
prevent end-user confusion. This allows end users to easily
attach the correct connectors to peripherals and ports. Type A
Plug and receptacle are to be used for those devices on which
the external cable is permanently attached to devices such as
Keyboard, mouse and hubs. Series B Plug and receptacle are
to be used for those devices that require an external detachable
cable such as printers, scanners and modems.
Unshielded Twisted Pair (UTP): Telephone-type wiring.
Tansmission media for 10Base-T.
Upstream: The direction of data flow towards the host. An
upstream port is the port on a device electrically closest to the
host that generates upstream data traffic from the hub.
Upstream ports receive downstream data traffic.
USB: See Universal Serial Bus.
USBD: See Universal Serial Bus Driver.
USB Performance categories: Low Speed (Interactive Devices
at 10-100 Kb/s); Medium Speed (Phone, Audio, Compressed
Video at 500Kb/s - 10Mbp/s); High Speed (Video, Disk at 25-
500 Mb/s)
Type B: The uplink (USB Type B) connector. A Type B
Connector is for detachable external cables. Allows for double
ended cable assemblies. Connectors for USB come in two
designs: the 'A' and 'B' types. Upstream connections (computer,
hub input, etc.) are made using the 'A' type connector,
V
downstream connections (peripherals, hub outputs) are made
using the 'B' type connector. The USB spec defines two types of
connectors to protect the bus from illegal topologies (e.g.,
connecting one downstream port back to another, etc.) and to
prevent end-user confusion. This allows end users to easily
attach the correct connectors to peripherals and ports. Type A
V.25bis: An ITU-T standard for synchronous communications
between a mainframe or host and a modem using HDLC or
other character-oriented protocol.
V.54: The ITU-T standard for local and remote loopback tests in
modems, DCEs and DTEs. The four basic tests are:
48
MultiModemZPX User Guide
Glossary
• local digital loopback (tests DTE send and receive
circuits),
• local analog loopback (tests local modem operation),
• remote analog loopback (tests comm link to the
remote modem), and
• remote digital loopback (tests remote modem
operation).
Virtual Circuit: A logical connection. Used in packet switching
wherin a logical connection is established between two devices
at the start of transmission. All information packets follow the
same route and arrive in sequence (but do not necessarily
carry a complete address).
W
Wide Area Network (WAN): 1. A network that provides
communication services to a geographic area larger than that
served by a local area network or a metropolitan area network,
and that may use or provide public communication facilities. 2.
A data communications network designed to serve an area of
hundreds or thousands of miles; for example, public and private
packet-switching networks, and national telephone networks.
Contrast with local area network (LAN).
Wide Area Telecommunications Service (WATS): A low-cost
toll service offered by most long distance and local phone
companies. Incoming (800 call service, or IN-WATS) and
outgoing WATS are subscribed to separately, but over the same
line.
X
X.25: ITU-T’s definition of a three-level packet-switching
protocol to be used between packet-mode DTEs and network
DCEs. X.25 corresponds with layer 3 of the 7-layer OSI model.
Y
Yellow Alarm: An error indication sent by the T1 device when it
has not gotten a receive signal, or cannot synchronize on the
receive signal received. Contrast “Red Alarm” and “Blue Alarm”.
Z
Zero Byte Time Slot Interchange (ZBTSI): A method for
allowing 64 Kbps unrestricted user data (allowing all 0s in the
user data). An alternative to (but not as popular as) B8ZS.
49
Index
ITU-T V.42 ........................................................ 8
ITU-T V.44 ........................................................ 8
ITU-T V.80 ........................................................ 8
ITU-T V.92 protocol ........................................... 5
Index
M
Symbols
Multi-Tech Internet sites.................................. 30
MultiModemZPX ............................................... 5
11-bit operation................................................. 5
33.6K bps ......................................................... 5
O
A
ordering replacement parts............................. 30
adaptive answer................................................ 5
ASCII Conversion Chart ................................. 38
AT&T calling card tone detection ...................... 5
P
pulse and tone dialing ....................................... 5
C
R
Caller ID ........................................................... 5
Canadian regulations................................ 32–48
Class 1.0 .......................................................... 8
Class 2.1 fax..................................................... 5
configuring for your country ............................ 18
Connectors
registering your product .................................. 28
regulatory compliance .............................. 31–48
Remote Configuration ..................................... 20
Escape Character ....................................... 21
Password .................................................... 21
repair .............................................................. 27
replacement parts........................................... 30
required equipment......................................... 10
RTS/CTS .......................................................... 8
LINE............................................................ 17
country configuration ...................................... 18
D
DTR dialing....................................................... 5
S
F
safety .............................................................. 10
service ............................................................ 29
servicing your modem .................................... 31
SOHO............................................................... 5
Super G3 .......................................................... 5
Fax Commands .............................................. 22
FCC regulations........................................ 31–48
Features
Data .............................................................. 6
Fax ................................................................ 6
Firmware updating .......................................... 35
Flash Wizard utility.......................................... 35
T
Technical Specifications.................................... 8
technical support ............................................ 30
telecommuters .................................................. 5
TestingYour Modem ....................................... 19
Data ............................................................ 19
Fax .............................................................. 19
TIA/EIA 578 Class 1,2 ...................................... 8
TR29.2.............................................................. 8
Troubleshooting
G
Global Wizard ................................................. 18
Glossary ......................................................... 39
H
HyperTerminal ................................................ 19
Common Problems ..................................... 23
troubleshooting ............................................... 23
Troubleshooting Initial Checklist ...................... 23
two-wire leased-line .......................................... 5
I
Industry Canada regulations..................... 32–48
Internet addresses.......................................... 30
ITU-T ................................................................ 8
ITU-T “Super” Group 3...................................... 8
ITU-T V.21 ........................................................ 8
ITU-T V.34 fax ................................................... 5
U
U.S. Caller ID reporting ..................................... 5
50
Index
V
V.17 .................................................................. 8
V.22 .................................................................. 8
V.22bis .............................................................. 8
V.27ter .............................................................. 8
V.29 .................................................................. 8
V.3 .................................................................... 8
V.32 .................................................................. 8
V.34 .................................................................. 8
V.34 enhanced .................................................. 8
V.34bis .............................................................. 8
V.42 .................................................................. 8
V.42 error correction ......................................... 5
V.42bis ..........................................................5, 8
V.44 .................................................................. 8
V.44 data compression ..................................... 5
V.90 .................................................................. 8
V.92 .................................................................. 8
W
warranty....................................................27, 31
X
XON/XOFF ....................................................... 8
51
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